Customer Service High School

Sean Christine Mitchell

**** ********** ****** / *******, ** 19319 /570-***-**** / ************@*****.***

EDUCATION

Cheyney University of Pennsylvania, Cheyney, PA Senior

Bachelor of Science in Social Relations, Concentration Criminal Justice

Anticipation for Graduation: May 2012

East Stroudsburg Senior HS North, Dingman’s Ferry PA Graduated June 2007

High School Diploma, GPA: 3.8

WORK EXPERIENCE

Express, King of Prussia, PA November 2011-Present

Stock Associate

• Provide excellent customer service

• Maintain regular and consistent attendance

• Maintain knowledge on products and promotions

• Resolve guest concerns in a positive helpful manner

• Maintain clean, structured and organized workspace

Macys, King of Prussia, PA October 2011-Present

Recovery Associate

• MAGIC Selling

• Provide excellent customer service

• Maintain regular and consistent attendance

• Maintain knowledge on products and promotions

• Resolve guest concerns in a positive helpful manner

• Maintain clean, structured and organized workspace

Target, Glen Mills, PA September 2009-September 2011

Starbucks Barista & Cashier

• Provide quality beverages, whole bean and food products consistently for customers according to recipe and presentation standards

• Deliver legendary customer service

• Maintain regular and consistent attendance

• Maintain knowledge on products and promotions

• Provide fast, friendly and fun checkout

• Resolve guest concerns in a positive helpful manner

• Maintain clean, structured and organized workspace

Macys, New York, NY May 2011-August 2011

On Call Sales Associate

• MAGIC Selling

• Provided excellent customer service

• Maintained regular and consistent attendance

• Maintained knowledge on products and promotions

• Resolved guest concerns in a positive helpful manner

• Maintained clean, structured and organized workspace

Sears, Stroudsburg, PA Summer 2010

Cashier

• Maintained regular and consistent attendance

• Provided excellent customer service

• Resolved guest concerns in a positive helpful manner

• Maintained knowledge on products and promotions

• Maintained clean, structured and organized workspace

• Provided friendly and fast checkout

AC Moore, Stroudsburg,PA Summer 2010

Temporary Remodeler

• Operated PDA System

• Maintain regular and consistent attendance

• Maintain clean, structured and organized workspace

• Planograms

Cheyney University of Pennsylvania, Cheyney, PA Fall 2007 to Spring 2009

Work Study- Athletics

• Hall of Fame Pictures

• Annual banquet

• Assisted athletics internal operations staff

• C Club, Hall of Fame and Athletic Related Alumni Database updates

• Game management and special event set up including hospitality room, Half Time Show, 30th year anniversary celebration

Starbucks, Manhattan, NY Summer 2008

Barista

• Provided quality beverages, whole bean and food products consistently for customers according to customer’s preference, recipe and presentation standards

• Delivered legendary customer service

• Maintained regular and consistent attendance

• Maintained clean, structured and organized workspace

• Resolved guest concerns in a positive helpful manner

• Maintained knowledge on products and promotions

Boston Market, Stroudsburg, PA Summer 2007

Crew Member

• Prepared dinners according to guest preferences

• Performed general customer service duties at the highest level

• Maintained clean, organized and structured workspace

• Maintained knowledge on products and promotions

• Maintained regular and consistent attendance

Subway, Stroudsburg, PA Summer 2006

Sandwich Artist

• Prepared sandwiches according to guest preferences

• Performed general customer service duties at the highest level

• Maintained regular and consistent attendance

• Key holder

• Maintained clean, organized and structured workspace

• Maintained knowledge on products and promotions

MAJOR HONORS

High School High Honor Roll

Dual Enrollment at Northampton Community College

M.U.G Award at Starbucks

SKILLS

Ability to work well with a variety of people

Ability to work as part of a team

Strong Interpersonal Skills

Detail Oriented

Organizational Skills

Computer Literate (Word, Excel, PowerPoint)

ACTIVITIES & VOLUNTEER WORK

Women’s Basketball- November 2002-January 2007

Track & Field- February 2005- May 2005

Students Against Destructive Decisions (S.A.D.D)- January 2005-May 2005

Red Cross Blood Drive Volunteer – Fall 2007- Spring 2009

Iota Phi Theta Fraternity Sweetheart, Auxiliary Secretary – Spring 2009-Present

Iota Phi Theta Fraternity Sweetheart, Auxiliary Vice President- Fall 2010-Present

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