Sales Representative Customer Service

NITA PATEL

* ********** ***** ********, ** L*P*B*

*******@*****.*** 647-***-****

Office Administration

And

Customer Sales Representative

Profile

• Extensive years of professional experience in an office and sales environment

• Proficient in counseling for planning and decision making

• A well-developed interpersonal and communication skills

• Capable to establish priorities in fast paced environment, maintaining high standard and meeting deadlines

• Optimistic, self-motivated, goal-oriented and open to new ideas

• Capable of interacting with people of all levels as well as of diverse culture

• Proficient in Microsoft Word, Excel, Outlook and PowerPoint

Professional Experience

Administration

• Completed the check in and checkout formalities at the hotel

• Supervised the housekeeping operations

• Handled the accounts at the front desk

• Organized and maintained all documentation and filing

• Processed the registration formalities of the applicants during the program

• Worked in coordination with the Head Office

• Solved the problems and made adjustments accordingly

• Prepared and sent reports as per the given guidelines

• Conveyed information to the other departments

Customer Service

• Managed the overall operations of the front desk at the hotel

• Managed the hotel reservations

• Handled the customer’s queries over the phone

• Liaised between customers and the company

• Provided a variety of administrative assistance and information to the marketing officers

• Created a follow up action for the customers and ensured that their needs were met

• Prepared reports on the trends and the needs of the customers and submitted these to the management for further action

• Sent and received messages and documents using fax machine or electronic mail

NITA PATEL 2

Interpersonal Skills

• Composed and typed letters, memos and faxes

• Maintained accounts and employment relations

• Provided hospitality, required service and excellent telephone etiquette

Employment History

• June 2011 to August 2011 Guest Service Assistant Hampton Inn By Hilton

Mississauga, ON

• 2011 to 2009 Quality Technician Gates Canada Inc ,

Mississauga, ON

• 2009 to 2004 Sales Representative Akbarallys Department Store

• 2004 to 2002 Office Assistant Tricil Packaging

Education and Training

• Office Administration Co-op, DPALC St. Gabriel,ON

• E.C.E, S.M.Lal College

• Post Graduation, M.S.University

• Bachelor of Science, M.S.University

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