Customer Service Administrative Assistant

GARRETT ALEXANDER

*** ****** ****** - *******, ** 07030 - 908-***-****

*****.*********@*****.***

PROFESSIONAL EXPERIENCE:

Robyn M. Brilliant, P.C. Attorney at Law - New York, NY

Legal Assistant July 2010 - Sep 2011

• Created pleadings, affirmations, and other legal documents to be submitted to court for no-fault insurance and personal injury cases

• Identified and analyzed issues and conducted thorough factual and legal research for presentation to firm Attorney

• Responsible for overseeing client relations and maintained strong client relationships by executing detailed follow-ups on new and current cases

• Managed billing statements and handled expenses for work completed

• Carefully reviewed medical records and other legal documents in insurance-related cases

First Investors, University of First Investors Division - Edison, NJ

Administrative Assistant Oct 2009 – Jan 2010

• Assisted in coordination of country-wide educational investment seminars

• Created company's SOP for standardized marketing mailings for use by the sales team

• Executed general administrative tasks such as maintaining phones, filing systems, and correspondence

Planet Overstock - Boonton, NJ

Data Entry Clerk July 2008 – July 2009

• Developed product descriptions and graphics for web business via Blackthorn application

Bruel & Kjaer Instruments - Norcross, GA

Database Clerk Summer 2007/2008

• Performed clean-up and optimization of North American sales and marketing customer database (Siebel)

Harbor Haven Special Needs Day Camp - West Orange, NJ

Counselor Summer 2005/2006

• Coordinated daily schedules, integrating athletics and academics, while providing personalized attention to a special needs youth population

• Tracked individual camper achievements via daily progress reports

EDUCATION and LICENSING:

Paralegal Studies Program/ABA - Fairleigh Dickinson University, Madison NJ

Bachelor of Arts in Psychology - University of Maryland, College Park MD

NJ Notary Public License - Valid through April 2015

SKILLS:

• Knowledgeable and highly proficient with software and online applications including Microsoft Suite, legal research engines LexisNexis and Westlaw, and the Saga litigation database

• Fundamental understanding of HTML coding and Photoshop

• Intuitive attention to detail and mindful organization of workflow and office management

• Outstanding oral and written communication skills with a strong client and customer service focus

• Keen ability to multi-task and implement problem-solving tactics

• Proven results in legal and general research

LEADERSHIP EXPERIENCE:

President of Delta Sigma Phi Fraternity 2006/2007

• Represented chapter at Inter-Fraternal Council meetings

• Collaborated in formulation of annual budget

• Presided over weekly chapter meetings

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