Administrative Assistant/Receptionist

TOINETTE SMITH

**** ********* ******

Suitland, MD 20746

301-***-**** (H)

202-***-**** (C)

SKILLS: MS Word, Windows 2000, 97, 98, Windows Vista Operating System, MS Excel, Power Point, Outlook, Lotus Notes, Linx, Over Quota, Oracle applications, Dreamweaver, Reflections applications, Internet, type 40+wpm, multi-line phone system

PROFESSIONAL EXPERIENCE:

ADS, Inc August 2008 – Present Upper Marlboro, MD

Sub-Contractor/Driver:

Responsible for overnight delivery of automotive parts and equipment to various GM dealerships throughout Delaware, Pennsylvania and New Jersey. Packing and mark orders for delivery. Route deliveries and arrange delivery tickets in order. Loading vehicle so as to avoid any damage to merchandise. Deliver orders in the most time-efficient manner using Tom Tom GPS unit and collect signed delivery tickets when requested.

KRAFT FOODS GLOBAL, INC. July 2007 – August 2008 Washington, DC

Senior Administrator:

Corporate and Government Affairs; Legal Department

•Relieve Senior Chief Counsel of administrative detail, all projects. •Update and chase delegated tasks to ensure progress to deadlines. •Take initiative in manager’s absence. Keep projects on schedule. •Maintain procedures manual to ensure consistent performance of routines. Compose correspondence/reports for manager’s signature. •Arrange essential mail in priority action order for manager. •Check deadlines on incoming requests and put preliminary work in play. •Process replies on own initiative or from manager’s direction. •Research, draft or abstract reports. •Handle all inquiries within my capacity. •Arrange “callbacks” to protect manager’s time. •Provide back-up materials for call-backs if required. •Maintain manager’s Outlook calendar; ascertain which events require manager’s presence. •Fix commitments to maximize manager’s time efficiently; allow decision/desk time. •When manager chairs meetings; prepare agenda in advance. •Arrange meeting facilities. •Send out meeting notification to participants. •Arrange travel through internal or outside agents. •Prepare itinerary, trip file and supplies. •Prepare expense report for manager. •Other administrative duties as required.

DENTSPLY INTERNATIONAL March 2001 – December 2006 Alexandria, VA

Contract Administrator/CSBLO:

Responsible for a total of 19 contracts with the Department of Veterans Affairs and Defense Supply Center of Philadelphia for 11 Dentsply International manufacturing divisions. •Responsible for preparation and negotiation of terms and conditions of solicitations for contract award with the VA and DSCP. •Authorize and submit modification requests for Economic Price Adjustments, Product Additions, Administrative changes and deletions to Federal Supply Schedule contract for approval. •Work with corporate divisions on creating and updating their Federal Supply Schedules for approval from the VA. •Enforce adherence of approved terms and conditions of VA and DoD contracts and communicate coherence of FAR clauses to Dentsply divisions. •Create and upgrade electronic files to upload Dentsply’s dental products onto GSA Advantage and ECAT online ordering system for government and military customers. •Oversee Small Business Program for entire corporation’s divisions and assist divisions on ways to increase goals to secure purchases from small business owners. •Troubleshoot issues for divisions on discrepancy issues arriving from GSA Advantage and ECAT online ordering system. •Administer War Readiness Contract with DSCP, consisting of select dental products from each of Dentsply’s 11 divisions being made available on the spot and ready for shipment in time of War and Crisis situations. •On call as necessary to orchestrate War Readiness crisis events with Dentsply divisions and to administer and acknowledge product orders. •Travel to national sales meeting, trade shows for product training and knowledge and government conferences for updates to VA contracts and FAR clauses. •Prepare electronic spreadsheets for commercial customers to upload our products into their system. •Conduct inside sales of dental products to VA hospital and military accounts. •Prepare literature and sample correspondence for Dental Chief to evaluate Dentsply products. •Set up appointment for divisional reps to go into accounts to do demonstration of product and equipment.

KNIGHT RIDDER TRIBUNE May 2000 – March 2001 Washington, DC

Administrative Assistant: -

Responsible for assisting Management, Administrative and Office Staff with all administrative/editing duties. •Responsible for making travel arrangements and scheduling meetings for Senior Editor. •Utilizing Oracle accounting systems to receive merchandise, request payments for invoices and freelancers. •Resolving billing problems as required. •Check KRT Internet Email and fax machine several times daily to also route messages to individual managers, staffers or departments. •Maintaining directories in Excel spreadsheets. •Generate reports for all departments. •Maintain database and archives as required. •Perform research on behalf of Managers for information as required. •Solely responsible for co-ordination of entire office equipment maintenance and repair. •Maintain files; type routine correspondence and forms as needed. •Serve as receptionist for visitors and first contact for client inquiries. •Sort and distribute mail. •Maintain confidentiality of all information in personnel, payroll records and client files. •Maintain office inventory, marketing and office supplies and promotional materials as needed.

CASH -2-U- LEASING June 1999-June 2000 Lanham, MD

Operations Assistant: -

Responsible for assisting manager with all aspects of daily operational procedures. •Pre-qualified potential customers for sales lease back programs. •Evaluate and approve all customer documentation. •Performed collection procedures for delinquent customers. •Received and posted payments and credits to customer accounts. •Performed weekly audit. •Performed daily opening and closing procedures and tallied nightly deposits. •Trained new employees.

CSSR August 1996 – June 1999 Alexandria, VA

Administrative Assistant: -

Responsible for overall administrative support to the daily operations of the Customer Service Department and staff. •Assisted in the training and supervision of new employees. •Provided overall support as well as track employee time and attendance. •Daily preparation of payroll documentation for the Front Office, Order Entry, Will Call and Warehouse departments. •Performed data entry of orders, credits, stock orders releases and pick tickets. •Prepare draft memos and official company documents. •Monitored phone requests for automotive merchandise. •Performed telephone and office reception and other general duties as assigned.

EDUCATION

Arlington Adult Center – 1998

Arlington, VA (MS Office 1998)

Jefferson Business College – 1989

Washington, DC (Office Administration)

ACHIEVEMENTS

Dentsply 5-Year Service Award

Dentsply Government 100% Club, 2003, 2004, 2006

Dentsply Government Division, Sales Excellence Award

Notary, State of Maryland

REFERENCES FURNISHED UPON REQUEST

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