Customer Service Manager
Resume:
Warren Sanchez
Bushkill, PA 18324
***************@*****.***
Objectives: To secure employment with a company that will allow me to utilize my skills and experience in transportation, customer service and management and allow me to grow within that organization.
Work Experience:
Local Dedicated Driver
JB Hunt – Bethlehem, PA
February 2011 – Present
Transported dry and refrigerated freight to multiple supermarket chains throughout NYC, NJ, MD, DE. Supermarket included Stop & Shop, Waldbaums, A & P and Superfresh.
Pre-Trip assigned equipment and Pre-Planned assigned load to ensure a safe and timely delivery.
OTR Driver and Driver Trainee
Werner Enterprise – Omaha, NE
January 2005 – February 2011
Transported dry freight of all sorts to multiple vendors i.e. Wal-mart, Target, Officemax, etc. throughtout all 48 states and Canada.
Pre-Trip assigned equipment and Pre-Planned assigned load to ensure a safe and timely delivery. Trained new drivers in smith systems defensive driving, time management and all aspects of OTR truck driving. Finishing up with a road test to qualify driver to go OTR on there own.
Service Manager
AAMCO – Stroudsburg, PA
Febuary – 2004 – December – 2004
Managed daily operations of shop.
Opened and closed shop, answered phones, booked appointments, sold jobs, assigned work and ordered parts and performed all aspect of customer service.
Solectron Global Services
Area Team Leader – Somerset, NJ
October 1998 – November 2003
Account Manager for several shops for Verizon Wireless
Provided on the spot support for our external customer ensuring proper headcount in each store. Made sure store staff was properly trained with all the knowledge necessary to support products sold. Maintained payroll, Hired new staff, Created new SOP's for new products. Developed training programs and manged day to day operations for 7 stores to provide excellent customer service to our internal customer as well as Verizon's customers.
Education:
Northampton Community College CDL Program - 2004
Union High School - 1994
Training:
CDL
Smith Systems
Power Pallet Jack
Customer Service
Management Training
Emergency Management
Skills:
MS Office
MS Word
MS Excell
MS Power Point
MS Outlook
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