Profile Summary

- Overall **+ years IT industry experience with more than10.5 years in IT

Quality

- Attended SEI Tutorial on CMMI v 1.3 in Aug-2010 under NASSCOM

- Implemented CMMI ML5 and CMMI CL3 programs. Trained on SEI-Intro to CMMI

under QAI.

- Hold a completion Certificate in Lean Six Sigma Green Belt (5.2 CEUs of

ASQ / 52 PDUs of PMI)

- Was CSQA certified from QAI and hold an ITIL Foundation Level certificate

- Hold a Diploma in Management (MBA-IGNOU) with specialisation in

Operations Management, Change Management, Total Quality Management and

Management of R&D and Innovation

- Was a Project Manager earlier, successfully managing a team of 16+

members

- Conversant with Italian and Japanese Languages. Completed Mandarin basic

language course.

Job Experience

|Company: TESCO - Hindustan Service Centre |

|Roles: -> Lead - Quality |

|[Integration Services, Business Information Systems and |

|Global Systems Management Functional Groups] |

|-> Process Competency Manager |

|Duration: Jul 2011 - Jun 2012 (12 months) |

|Role Description: [Individual Contributor] |

|This is a Role that involves taking complete ownership for the Quality aspects|

|pertaining to the assigned Functional Groups, with respect to Process |

|Compliance and Dashboard Submissions. |

|In addition, I am handling the organisational improvement initiative of |

|Incident Request Reduction by 10% for the fiscal year. Here, the role |

|encompasses cross Functional Groups interaction among all key stakeholders, |

|report formulation and generation at periodic intervals and trending for |

|analysis. |

|Also, I am the competency manager for the Process Domain, wherein I have to |

|draft course material, ensure adequate coverage of trainings across the |

|organisation. |

| |

|Company: Accenture |

|Roles: Assistant Manager - SQA, Delivery Excellence and Program Management |

|Duration: Nov 2005 - Dec 2010 (61 months) |

|Project: Industry Assets Program (Cross Operating Group) |

|Duration: Mar 2010 - Dec 2010 |

|Role Description: [Individual Contributor] |

|This was a Cross Operating Group Role involving senior leadership interaction.|

|The focus being the Software Assets applicable to the various Industries such |

|as Insurance, Manufacturing, Consumer Goods and Services, Health & Public |

|Services. These assets were grouped into Industry Offerings and the Industry |

|Program revolved around these Offerings. The role comprised of popularizing |

|the usage of Industry Assets across all the Operating Groups, trending and |

|analysis of the Industry Assets Reuse data, filling in the process gaps after |

|formulating the roadmap and strategy for the Industry Program. Role comprised |

|reporting to the Global Strategic Industrialization Team as well as the local |

|IDC leadership. High degree of sustained interaction with Solution Architects,|

|OG Leads, Industry Leads and DEx Leads was required to obtain data, as well as|

|push the Industry Program's agenda across. |

|Project: Financial Services - Systems Integration & Technology (All |

|Engagements & Projects) |

|Duration: Jul 2008 - Mar 2010 |

|Role Description: [Individual Contributor] |

|This role was a part of the Delivery Excellence (DEx) team catering to the |

|projects under Financial Services Operating Group (OG) aligned to the Systems |

|Integration & Technology Growth Platform. |

| |

|The focus areas involved the compliance tracking and status reporting for the |

|following initiatives: |

|Managed Delivery Implementation and Work Package tracking for which I retained|

|the score equal to 100% or above 97% for 6 months out of 9. |

|Formulated an Initiation Process for New Projects and implemented the same for|

|49 projects over a period of 6 months. This had a positive impact on process |

|compliance which showed an upward trend for Financial Services as compared to |

|the other Operating Groups. |

|Client Case Presentations submission tracking was kept at 100% regularly by |

|me. I also suggested that printing be stopped and this was cascaded across to |

|the other Operating Groups, resulting in Eco-Benefits and consumables usage |

|such as paper, cartridge, electricity, binders reduced significantly. |

|Client Team Satisfaction Survey process tracking was optimized by having the |

|documents stored at the internal team portal for the three verticals within it|

|i.e. Banking, Capital Markets and Insurance which served handy for trend |

|analysis at quarter end and annual reporting. |

|SME Reviews Status tracking was done by me and the Overflow containment was |

|successful for the Reviews in Jun-09, Jul-09, Aug-09 and Sep-09 and no |

|Report-Pending or Review-Pending statuses were visible on the last day of the |

|month. |

|Strategic Industrialization Program was added to my responsibilities |

|subsequently and 75% of the items were in green due to the close tracking that|

|I did. |

|Project Closure and Harvesting of Artifacts rose up significantly when I took |

|over this activity with the Compliance post October, as follows: Oct09 - 0%, |

|Nov09 - 17%. |

|Process Improvements: I had raised 25 Process Change Requests for the updates |

|of Quality Management System (QMS) out of which, 11 were successfully accepted|

|and closed, 4 were accepted and in progress, 5 were on hold, 2 were open, 3 |

|were not accepted. |

|Built a DEx Internal Report which resulted in operational improvements and |

|saved 200 hours across 3 resources, reduced headcount by 1 and benefits of |

|$4,616 each month. |

| |

| |

|Project: Financial Services Engagement |

|Duration: Sep 2007 - Jul 2008 |

|Role Description: |

|Served as the SQA Lead for the Engagement to oversee process compliance for |

|CMMI in addition to being the IDC Representative for the engagement on the DeX|

|taskforce. A process initiative driven by onshore for process |

|institutionalization across the unit i.e. within Bangalore, Manila and US |

|centers. Facilitating SQA Processes, Project Milestones, Tackling Issues and |

|Concerns, Risk and Metrics Analysis, Inspections and Reviews, Quality of |

|Deliverables and was the local QPI liaison PoC. |

| |

| |

|Project: Communications & High Technology Engagement |

|Duration: Jun 2006 - Sep 2007 |

|Role Description: |

|Implemented CL3 and was an Internal Auditor for three Segments within the C&HT|

|engagement across the duration of the role. Responsibilities included |

|reviewing, process facilitation, training and review support activities along |

|with managing the team members, FAR member for PPQA. Status reporting to |

|Leadership. Updated the PPQA questionnaire tool on a priority basis for change|

|to Domain mode from segment mode within 1 month which was commended as a |

|unique achievement. |

|Project: Products Engagement - SQA contact for 2 projects |

|Duration: Nov 2005 - Jun 2006 |

|Role Description: |

|Duties comprised of process facilitation, compliance checking, tracking |

|noncompliance issues, status reporting to management via tools, conducting |

|reviews on work products, auditing, facilitating task specific meetings such |

|as Kick-off meetings, Causal Analysis and Resolution meetings, Senior |

|Management Review meetings, Project Management Review meetings and metrics |

|collation and analysis. |

|Company: SCAT Technologies Limited, Hyderabad (offshoot of ILI Technologies) |

|Role: CMMI ML5 for parent company - Holool India Limited |

|Project Duration: Jan 2005 - Aug 2005 (8 months) |

|Role Description: |

|SCAT provided applications using Biometrics technologies. I was assigned to be|

|a part of the Quality Assurance Group at the parent company i.e. erstwhile |

|Holool India Limited, to spearhead the Quality Assurance drive to achieve CMMI|

|ML5 appraisal rating. |

|Duties comprised of :- |

|- Process Definition and Implementation for CMMI across all the Maturity |

|Levels and Process Areas |

|- Facilitating Process Change Requests for improvements |

|- Establishing Competency Groups for optimization of processes |

|- Conducting Internal Audits to ensure compliance to ISO 9001:2000 / CMMI |

|- Facilitating closure of the non-compliances found |

|- Analyzing status / presenting reports to management on process quality |

|compliance |

|Company: ILI Technologies Limited, Bangalore |

|Role: Process Definition and Deployment |

|Project Duration: Oct 2000 - Dec 2004 (50 months) |

|Role Description: |

|ILI Technologies provided software products using Biometrics, Radio Frequency |

|Identification (RFID) and Advance Natural Speech Recognition (ANSR) |

|technologies and solutions. |

|Having joined as a Project Manager initially, I was assigned the role of a SQA|

|Manager subsequent to my training as a Certified Software Quality Professional|

|(CSQP) and undertook the following responsibilities:- |

|- Defined and Deployed end to end SQA processes |

|- Recommended best practices for adoption |

|- Formulated, developed and implemented the Corporate Quality Strategy |

|- Identified Process Improvements during implementation |

|- Ensured implementation of processes as per requirements |

|- Created a html based Quality Management System comprising of work |

|instructions, forms, checklists and formats |

|Company: Newline Technologies Limited, Bangalore |

|Role: B2B and B2C solutions |

|Project Duration: Jul 2000 - Sep 2000 (3 months) |

|Role Description: |

|This firm focused on B2B and B2C solutions wholly for overseas clients. My |

|duties comprised of converting project description into formal project |

|specifications, formulating site architecture, program architecture, project |

|design, program design, drafting control flows, database design, work |

|scheduling, tracking and recruitment. |

|Company: Shonkh Technologies Limited, Bangalore |

|Role: Software Development |

|Project Duration: Jul 1998 - Jun 2000 (24 months) |

|Role Description: |

|Responsible for software development for Internet Kiosks, PC based Web-TV, |

|Set-Top Box and Information Kiosks, in addition to coordinating the web |

|development team. Duties involved formulating the software architecture and |

|visual design. |

|Company: Ekomate Systems India Private Limited, Bangalore |

|Role: Web Development |

|Project Duration: Apr 1996 - Apr 1998 (25 months) |

|Role Description: |

|Designed prototype web sites, drafted site Architecture, HTML programming, |

|Java Scripting, coordinating graphics themes, directing animation clips and |

|on-line forms in web authoring tools plus customer tele-support activities. |

|Company: APTECH Computer Education - Koramangala Center, Bangalore |

|Role: Knowledge Management |

|Project Duration: Aug 1995 - Mar 1996 (8 months) |

|Role Description: |

|Imparted windows based software training for corporate groups and regular |

|courses and executed training related activities like drafting revision |

|material, coordinating exams, evaluation and preparing courseware. |

Education

|University/College |Degree |Year |

|Bangalore University - Bishop |Bachelors Degree in Commerce |1994 |

|Cotton Women's Christian College | | |

|Indira Gandhi National Open |Diploma in Management |2004 |

|University - IGNOU | | |

|Indira Gandhi National Open |MBA Degree in Operations |2012 |

|University |Management and MIS (project | |

| |pending) | |

Training

|Course |Company/Vendor |Date Taken |

|Computer Concepts and BASIC |EIKO Sales Private Limited,|March, 1985 |

| |Bangalore | |

|Practical Information Technology |EIKO Sales Private Limited,|April, 1986 |

| |Bangalore | |

|Diploma in Computer System Design |Association of Computer |May, 1991 |

|and Certificate in Computer |Professionals - ACP, | |

|Programming |Surrey, UK | |

|Diploma in Computer Programming & |National Computing Centre -|April, 1992 |

|Applications |NCC, Manchester, UK | |

|Higher Diploma in Software |APTECH Computer Education, |March, 1993 |

|Engineering - HDSE |MG Road Centre, Bangalore | |

|Certified Software Quality |STQC, Ministry of |May, 2002 |

|Professional - CSQP |Information Technology, | |

| |Bangalore | |

|Upgrading to Visual Basic.NET |Microsoft Capsule Courses |March, 2003 |

|Implementing Sustainable CMM |NASSCOM and SPIN - |April, 2003 |

|Practices Seminar |Bangalore | |

|- Enrich your Applications / |Microsoft Capsule Courses |June, 2003 |

|Secure your Applications with | | |

|Windows Server 2003 | | |

|Introduction to CMMI - SEI |QAI, Bangalore. |July, 2005 |

|Authorised Course | | |

|CSQA |Accenture + QAI |February, 2006 |

|ITIL Foundation |Accenture + HP |July, 2007 |

|Six Thinking Hats |Accenture |April, 2009 |

|Lean Six Sigma Green Belt |Accenture + George Group |August, 2009 |

|CMMI Version 1.3 Tutorial |SEI + NASSCOM |August, 2010 |

Professional Societies / Certifications

|Professional Society |Member Since / Exam Taken |

|Lean Six Sigma Green Belt |8/2009 |

|ITIL Foundation Certified |7/2007 |

|CSQA |2/2006 |

|Certified Software Quality Professional - CSQP |5/2002 |

|from STQC, Govt. of India | |

Personal Particulars

Date of Birth: 25-May-1970

Marital Status: Unmarried

Address: #184, 1st Floor - H2, 6th Cross, CSB Layout,

Kasavanahalli, Bangalore - 560035.

Cell Phone: +91-974**-*****

Email: n88mra@r.postjobfree.com

Countries:

Visited: US, France

Resided: Trinidad & Tobago, UK

Languages: Mandarin, Italian, Japanese, German, Sanskrit

Hobbies: Trekking, Cycling, Travelling, Yoga, Swimming

Awards / Recognition / Activities

. Received Recognition for Corporate Social Network / Online

Collaboration_2.0: Addo Agnitio Award (A3) Honorable Mention Recipient

for two quarters in a row in FY2010 and had the highest score from IDC

which stood at 180. (Accenture)

. Received Recognition for EcoChallenge2010 being the 1st 50 submissions

for the global competition on ecological conservation and savings

competition. (Accenture)

. Active member of Vaahini, a community catering to the Inclusion and

Diversity initiative. Additionally, was selected to Lead a special

interest group within Vaahini. (Accenture)

. Received Award Trophy for Best Process Improvement Suggestion. (SCAT

Technologies)

. Received Award Trophy for Outstanding Annual Performance. (ILI

Technologies)

. Judged a Book Review contest for the Associate Software Engineers as a

part of the organisational initiative for new joiners. (Accenture)

. Submitted a Whitepaper on Effective Time Management using the concept

of 3 Ms which was sought to serve as inputs and help in designing a

course for the new joiners. (Accenture)

. Active participant in Corporate Social Responsibility events and took

part in the

World10K event under the 5.7k Corporate Cares Marathon for the past 3

years.

. Led the Corporate Communication Newsletter team as a part of the

Editorial Board

(ILI Technologies)

. Took part in General Quiz event with a group and we won the 2nd prize

(ILI Technologies)

. Took part in a Puzzle oriented Treasure Hunt and we came 2nd among all

the teams. (Accenture)

. Hold the office of Cashier for an outdoors group of Walkers/Runners -

Bangalore chapter, which is a part of an international chain. Also,

handled planning & logistics for outstation events.

Contact this candidate