Hospitality Professional Looking for Enriching Experiences
Resume:
Jennifer Delaney
Lake Worth, Fl 33463
*************@*****.***
Qualifications:
- Proficient with Excel, Word, Office, Power Point
- Communicates well with others
- Works well with a team or solo
- Enjoys problems solving.
- Able to effectivly give directions and lead others
Area Front Office Supervisor Boca Raton, FL 12/26/07-Present Springhill Suites and Townplace Suites Marriott
- Supervises two front offices for two limited service sister properties
- Trains new guest service representatives
- Orders front office supplies as well as food and beverage items for our guests
- Solve all guest issues first hand
- Train front office on proper Marriott guest service policies
- Cash Handling
- Assist in employee growth with the company
- Help check rooms in housekeeping
- Cross trained in multiple hotel departments
Hotel Lodging Supplier Specialist Boca Raton, FL 03/07-12/07 Destination Rewards
- Audited hotels in our system
- Cloned new properties into our database.
- Ensured that our rates were competitive with Expedia and Travelocity
- Fixed and updated clones already in the system
- Problem solved to active interactive clones
- Used Pegasus, Tourico, HotelBeds
Dining Associate/Bistro Centennial ,CO 02/06-12/06 Holly Creek
- Served senior residents lunch and dinner in a fine dinning setting
- Worked in the Bistro, held cocktail hour
- Assisted in banquets, birthdays, holiday meals, food demonstrations
- Completed side work daily
- Attended monthly meetings to go over new events in the community.
Reservations Agent Denver, CO 05/05-02-06 Brown Palace Comfort Inn Complex and Spa
- Made room and dinning reservations for the Brown Palace Hotel, Comfort Inn Hotel, Lobby Tea, and 3 restaurants
- Used Fidellio to make room reservations and Open Table for dinning.
- Ran daily lists completing no shows and changed arrival dates
- Processed gift card and certificates for all outlets
- Trained on Spa Soft for Spa Services
Education:
Associates of Science in Hotel Management at Johnson and Wales University Denver, CO
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