Customer Service, Receptionist, Clerical

Sarahi Rivera

Permanent Address: **** SW ***nd Place Miami, FL 33193

E-Mail Address: ********@*******.*** Home Number: 305-***-**** Cell Number 305-***-****

Objective

Obtain a full-time position in the field of customer service, administration, and/or clerical services.

Education

Turabo University Caguas, Puerto Rico

Bachelor of Arts 1997

Concentration: Office Administration

Cum Laude

Work Experience

Customer Service Representative Aug. 18, 2008-Present

AT&T Mobility Full Time Position

--Verified account access though corporate account policy . miami, FL

--Delivered customer excellence.

--Customer follow ups when needed.

--Met required stats.

--Proper use of professional communication skills.

--Proficient use of various applications to interact with customers accounts.

Customer Service Officer/Receptionist Jan. 15, 2008-Aug. 4, 2008

ACCION-USA Temporary Position

--Verify client’s eligibility through their credit reports. Miami, FL

--Assist clients with their applications over the phone.

--Schedule client's appointments with loan officers for their interviews.

--Collect client’s documents and loan payments to send them to the Boston Credit Department.

--Perform secretarial and clerical functions to assist office associates when necessary.

--Assist clients with follow-up calls and confirm appointments within 24 hours.

--Notify clients if they have been denied or declined by the system.

--Maintain work area clean and organized at all times.

Customer Service Representative II Apr. 2001-Dec. 2007

Puerto Rico Department of Justice San Juan, Puerto Rico

--Collected deeds in addition to civil and judicial documents from notaries.

--Verified eligibility of deeds and other documents through AGORA system.

--Assisted general public and title investigators with their questions.

--Notified notaries of their lack of information on their deeds and other documents.

--Collected deeds and filed them in a specific order by number and month.

--Answered incoming calls from notaries, title investigators, and general public.

--Performed secretarial and clerical duties when requested.

--Maintained work area clean and organized at all times.

Executive Secretary I May 1999-Apr. 2001

Puerto Rico Electric Power Authority San Juan, Puerto Rico

--Answered incoming calls and routed them appropriately.

--Managed employees’ timesheets.

--Created inside memos and outside letters.

--Coordinated staff meetings and all government meetings such as City of San Juan Mayors meeting.

--Assisted the Office Director by preparing daily agenda and performing all requested functions.

--Made arrangements for the executives’ business trips.

--Coordinated meetings with the press/media.

Sarahi Rivera

Resume

Page 2

Skills

--Bilingual (English/Spanish)

--Microsoft Word and Microsoft Outlook.

--Able to interact and communicate effectively with clients.

--Excellent communication and telephone skills.

--Strong organizational skills and ability to multi-task efficiently.

--Respect client confidentiality at all times.

--Relate well with all levels of individuals within the organization.

--Perform daily procedures and follow standard guidelines and regulations.

References

--Available upon request.

Contact this candidate