Manager General
Resume:
MAYANK KAUSHIK
Mobile no - 097********
E-mail - ***********@*****.***
CARRIER OBJECTIVE
To utilize my knowledge & skills towards a challenging carrier in a growth oriented leading organization where professionalism and perfection is respected and which will provide me ample opportunities toward continuous growth and advancement.
WORK EXPERIENCE - I
Company: PUNJAB EXPRESS (Feb.2012–May.2012)
Unit of KSB Hospitality Sec. 34 A, Chandigarh
Designation : Manager Operations
DUTIES & RESPONSIBILITIES:
• Reported to the Group General Manager.
• Was responsible for the opening of this new restaurant & express counters chain set up in Chandigarh.
• Responsible for the staff recruitment, training, counseling, performance reviewing.
• Supervising all the departments which included F & B service, production, and purchase.
• Preparing & Analyzing various reports viz., costing, purchase, sales etc.
• Was responsible to increase the total sale of all outlets.
• Setting up of the inventory system of the unit.
• Supervising & maneuvering various departmental operations.
• Solving various internal & external complexities.
• Taking corrective & preventive measures for the operational lapses.
• Assessment of all staff for appraisal.
• Responsible for smooth operation of the outlet, guest satisfaction & make profits with the given resources.
WORK EXPERIENCE – II
Company: HARVEST GRILL (FARMER’S) (Oct.2010–Jan.2012)
Unit of GURON FOOD FARM PVT LTD, Sec.34 A, Chandigarh
Designation : F&B Manager ( Pre-opening)
DUTIES & RESPONSIBILITIES:
• Was responsible for the opening of this new restaurant & bar & set up system & implementation of the Standard operating procedure within the unit in Chandigarh.
• Over all in charge of the unit, Report to the Managing Director.
• Responsible for the staff recruitment, training, counseling, performance reviewing.
• Supervising all the departments which include F & B service, production, and purchase.
• Analyzing various reports viz., costing, purchase, sales, etc.
• Streamlining the sale & purchases ratio.
• Setting up of the inventory system of the unit.
• Supervising & maneuvering various departmental operations.
• Solving various internal & external complexities.
• Taking corrective & preventive measures for the operational lapses.
• Assessment of all staff for appraisal.
• Responsible for smooth operation of the outlet, guest satisfaction & make profits with the given resources.
WORK EXPERIENCE -III
Company: SHERVANI HILLTOP HOTEL, NAINITAL (Dec. 2008 – Sept. 2010)
Unit of SHERVANI HOSPITALITIES, New Delhi
Designation: F & B Manager
DUTIES & RESPONSIBILITIES:
• Report to the General Manager.
• Overall second in-charge of the organization.
• Responsible for the staff recruitment, training, counseling, performance reviewing.
• Supervising all the departments which include F & B service, production, and purchase.
• Setting up of Standard Operating Procedure.
• Analyzing various reports viz., costing, purchase, sales, etc.
• Streamlining the sale & purchases ratio.
• Planning of menu & packages for the banquet.
• Setting up of the inventory system of the hotel.
• Supervising & maneuvering various departmental operations.
• Solving various internal & external complexities.
• Setting & maintaining the standard of the place.
• Taking corrective & preventive measures for the operational lapses.
• Assessment of all staff for appraisal.
• Responsible for smooth operation of all the food & beverage outlets as well as banquets.
WORK EXPERIENCE -IV
Company: HOTEL DYNASTY, ROORKEE (May 2008 - Dec. 2008).
Designation: F & B Manager
DUTIES & RESPONSIBILITIES:
• Establishing and maintaining professional, effective and efficient communication within the Food & Beverage department.
• Implementing policies and procedures under the guidance of the General Manager.
• Responsible for all functions within the F & B department such as budget achievement, service quality, manpower and control.
• Developing new ideas and methods at all time to improve revenue, profitability and to generate needed customer awareness.
• Authorizing and controlling of all Food & Beverage purchase and storeroom requisition.
• Ensuring that established standards of procedures are maintained, achieving maximum guest satisfaction.
• To liaise with Marketing & Sales regarding advertising and promotion of the F & B outlets.
• Preparing and producing monthly Food & Beverage revenue analysis report highlighting the previous month performance, variances and other relevant information.
• Developing formal training plans and conducting on-the-job training sessions for department employees.
• Performing any other duties as may be assigned by the General Manager or Management from time to time.
WORK EXPERIENCE –V
Company: P&O CRUISES, U.K. (Nov. 2005 – Apr 2008)
Designation: Guest Service Associate
Areas Worked: Main dining hall
Duties and Responsibilities:
• Reporting to the shift supervisor.
• Opening & closing of the outlet (as per the shift timings).
• Doing mis – en – place.
• Doing mis – en – scene.
• Serving the guest.
• Helping seniors in the inventory.
• Maintaining strict hygienic conditions.
• Report / record, any guest complaints to the immediate senior.
• Carry out the responsibilities given by the supervisor.
WORK EXPERIENCE – VI
Company: Le- MERIDIAN HOTEL, PUNE (Dec. 2002 – Oct. 2005)
Designation: Guest Service Associate
Areas Worked: Tea lounge & Chinese specialty restaurant
Duties and Responsibilities:
• Reporting to the shift supervisor.
• Opening & closing of the outlet (as per the shift timings).
• Doing mis – en – place.
• Doing mis – en – scene.
• Serving the guest.
• Helping seniors in the inventory.
• Maintaining strict hygienic conditions.
• Report / record, any guest complaints to the immediate senior.
• Carry out the responsibilities given by the supervisor.
WORK EXPERIENCE – VII
Company: HOTEL HOLIDAY INN, PUNE (Jul 2001 – Dec. 2002)
Designation: Tr. Guest Service Associate
Areas Worked: Coffee shop
Duties and Responsibilities:
• Reporting to the shift supervisor.
• Opening & closing of the outlet with the guidance of the senior.
• Doing mis – en – place.
• Doing mis – en – scene.
• Serving the guest.
• Assisting senior stewards.
• Taking orders in the absence of the stewards.
• Attending training classes held in house.
• Following standard operating procedures.
COMPUTER SKILLS
• Basic, MS Office,MS Excel & Internet.
• Have done a 6 months computer course from C.M.C. INDIA LTD., SAHARANPUR.
EDUCATIONAL QUALIFICATION
• Bachelor of Hotel Management (4 years degree) from Sarosh Institute of Hotel Administration, Mangalore University, Karnataka. (2001).
• Intermediated from U.P. board (1996).
• High school from U.P. board (1994).
HOBBIES
• Listening to music
• Travelling
EXTRA CURRICULAR
• In-charge of Food & Beverage committee during professional education.
• Participated in quiz competition, debates & sports.
PERSONAL DETAILS
Date Of Birth : 09 June 1979
Marital status : Married
Correspondence Address: B-9/503, Nirmal Chaya Towers,V.I.P. Road, Zirakpur,
Distt. Mohali (PUNJAB)
Permanent Address : SAME AS ABOVE
Reference : Mr. Pradeep Saxena
General Manager (Hotel Division)
Rockland Hotels & Hospitals
New Delhi
Mob. = 098********
Mr. Suneel Nagarwal
General Manager Operations (Hospitality Division)
Sprouted Consulting Solutions Pvt. Ltd.
New Delhi
Mob. = 099********
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