Manager Customer Service

Claire Ogilvie

**** *. *** **. #*** Philadelphia, PA 19123

Cell: 314-***-****

*********@*****.***

JOB OBJECTIVE:

Develop a career that demands delivery of outstanding results using a combination of technical, analytical, planning, and interpersonal skills.

EDUCATION:

University of Louisville Liberal Studies BA program - Concentrations in Museum Studies, French, Studio Art, and Art History. December 2012 Louisville, KY.

Graduated from Eastern High School - With honors. May 2006 Louisville, KY.

PROFESSIONAL EXPERIENCE:

Aug 11-Sep 12: Manager: Cafe Loftus - Hired, trained, supervised, and promoted or fired staff as required. Managed a team of 7. Managed the accounts payable and receivable systems. Met with vendors and salespeople to order various food and supplies from various companies. Set the budget for supplies, equipment and other expenses. Designed the menu. Advertised and marketed the cafe by planning new campaigns to attract customers and constantly expand the client base. Philadelphia, PA.

Aug 11-Nov 11: Hostess: Fish - Supervised and coordinated activities of dining room personnel to provide fast and courteous service to patrons: Scheduled dining reservations and arranged parties or special services for diners. Greeted guests, escorted them to tables, and provided menus. Adjusted complaints of patrons. Assigned work tasks and coordinated activities of dining room personnel to ensure prompt and courteous service to patrons. Inspected dining room serving stations for neatness and cleanliness, and requisitioned table linens and other dining room supplies for tables and serving stations. Trained newly hired hostesses.

Mar 1 -Aug 11: Hostess: Harvest - Supervised and coordinated activities of dining room personnel to provide fast and courteous service to patrons: Scheduled dining reservations and arranged parties or special services for diners. Greeted guests, escorted them to tables, and provided menus. Adjusted complaints of patrons. Assigned work tasks and coordinated activities of dining room personnel to ensure prompt and courteous service to patrons. Inspected dining room serving stations for neatness and cleanliness, and requisitioned table linens and other dining room supplies for tables and serving stations. Trained newly hired hostesses.

Dec 07-Aug 11: Shift Manager: Heine Bros. Coffee - Helped coordinate transactions with vendors. Managed the opening and closing of the cafe. Delivered excellent customer service and customer management. Assisted with cash-management issues. Dealt with customer complaints. Maintained accurate stock inventory. In charge of office administration. Took an active role in the recruitment and training of new staff members. Managed the cafe in the absence of the Cafe Manager, with a team of 4. Louisville, KY.

Jul 07-Dec 07: Shift Manager: Starbucks - Ensured quality of service by following and directing others to follow store policies and procedures. Oversaw daily operational procedures. Trained new hires. Enforced proper cash handling and register procedures. Managed the cafe in the absence of the Cafe Manager, up to 4 employees. Louisville, KY.

Dec 06-July 07: Shift Manager: It’s a Grind Coffeehouse - Followed and enforced proper store procedures and cash management systems. Delegated tasks and oversaw other employees. Managed the cafe in the absence of the Cafe Manager, up to 3 employees. Louisville, KY.

COMMUNITY SERVICE:

Volunteer at Operation Ava. Assist with animal care. (May 12-Present, Philadelphia, PA).

Americorps VISTA for Habitat for Humanity. General office duties, website design and maintenance, and architectural rendering. (May-Aug 06, Louisville, KY).

SKILLS:

Bilingual (French & English) – lived in France for a year.

Strong computer skills - proficient in Microsoft Word, Excel, Outlook, PowerPoint, Adobe Presenter

Strong Interpersonal, Leadership, Analytical, and Problem Solving Skills enhanced through Extra Curricular Activities, Education, and Work Experience.

HONORS & ACTIVITIES:

James Oliver Gallery: Internship for academic credit. Learned organizational structure, press release writing and distribution, special event planning and execution, exhibition promotion, curatorial duties and creating and maintaining an archive. Created a digital inventory and a digital archive. Worked with Gallery Pro Plus software (Jan 12-Dec 12).

The Scholastic Art & Writing Awards: Silver Key Award for photography portfolio.

Study Abroad: Rotary Youth Exchange Ambassador to France (Aug 04-July 05).

REFERENCES ARE AVAILABLE UPON REQUEST

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