Customer Service Medical

***** ***** ****** **, ****,TX *****•504-***-****•**********@*****.***

Tiffani J Phillips

Objective

Seeking employment in a professional environment that will utilize my strong people skills, organizational abilities, computer knowledge and experience.

Experience

01/2011-Present

Health Help Katy, TX

Client Service Representative

Answers calls from physician offices, hospitals and patients using exemplary customer service skills.

Collects and accurately enters confidential information ensuring the highest level of confidentiality in all areas.

Assist in the orientation and training of new Client Service Reps in department procedures, protocols, and administrative tasks.

Review structured clinical data matching it against specified medical terms and diagnoses or procedure codes and follow established procedure for authorizing request or referring request for further review.

5/2009 – 10/2010

Richmond Professional Medical Services Houston, TX

Medical Receptionist

Maintain open lines of communication between patients, physician, staff, and laboratory personnel.

Managed a medical front desk in areas of manual and computerized scheduling, billing and medical/insurance records.

Obtain medical transcriptions from physicians and collecting/processing patients' co-payments at close of day.

Schedule patients' medical screenings and following up to obtain results.

09/2008 – 04/2009

Spherion- Hewitt Associates Woodlands, TX

Customer Service Representative

Executed daily operations of explanation of benefits/ enrollments, changes in service and account research.

Performed account resolution and client inquiries through analytical and problem solving skills.

Proactively maintained knowledge of health and welfare policies as well as client confidentiality.

Handled incoming calls via call center, performed job duties through computer, facsimile and internet tools.

Education

08/2001 – 5/2002

John F Kennedy High School New Orleans, La

High School diploma

References available upon request

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