Customer Service Sales
Resume:
Martin Syer
Somerdale, NJ *****
Cell: 856-***-****
******@*****.***
Sales Manager/Sales Consultant
More Than 10 years experience in commissioned sales, account management, management and customer service. Self motivated, energetic with excellent organizational and follow up skills which result in consistently surpassing sales goals. An excellent communicator, with effective interpersonal skills, and the ability to excel in an independent and/or team environment.
Professional Experience
Cellular Sales/Verizon Premium Retailer, Manager 2010-Pres.
Voorhees, NJ
• Several awards for excellence in sales and customer service
• Interacted with customers, providing prompt and courteous customer service in the store, via phone or email
• Developed and maintained knowledge of wireless services and equipment in order to provide information to customers and aid in the sale of wireless products
• Promoted to Pricing Analyst, responsible for providing suggested retail pricing on equipment and related accessory packages, to the Eastern PA/NJ market
• Promoted to Manager to lead and coach a sales oriented team in a positive, professional manner to drive sales performance and customer service levels
Atlantic Pacific Mortgage, Sr. Loan Officer 2009-10
Mt. Laurel, NJ
• Developed referral relationships with realtors, builders, bankers, and other sources in order to proactively solicit business for purchase, refinance and construction loans using conventional and government loan products.
• Originated high quality loan applications that met all pertinent guidelines, analyzed credit worthiness, obtained all necessary documents and signatures
• Insured customer satisfaction by maintaining consistent and thorough communication throughout the loan process
EBS Healthcare, Recruiter 2008-2009
Concordville, PA
• Conducted interviews to evaluate and determine applicants goals
• Contacted hiring managers to maximize applicant exposure
• Presented all possible positions that align with applicants goals and qualifications
• Conducted reference checks, interview preparations, salary negotiations and relocation assistance
Martin Syer
2
JP Morgan Chase, Sr. Loan Officer 2008
Fort Washington, PA
• Front line contact with corporate relocation customers relating to the origination of residential loans and cross-selling additional financial services.
• Conducted analysis of the borrower’s financial and credit status to provide appropriate lending options
• Responsible for providing excellent customer service from application origination to loan closing by maintaining consistent and thorough communication with all pertinent parties
Cendant/PHH Mortgage, Sr. Loan Officer, 1999-2007
Mt. Laurel, NJ
• Originated more than $600,000,000 in quality mortgages, cross sold related products and services while providing excellent customer service
• Several awards for excellence in sales, consistently in the top 10% in sales performance
• Managed and maintained a pipeline of prospective customers obtained through inbound phone calls, internet leads as well as personal and business contacts
• Provided detailed financial, credit and risk level analysis in order to provide customer with the appropriate loans and related financial products
All Seasons Services Inc., Route Sales 1995-1998
Marlton, NJ
• Sold and delivered office coffee, bottled water, related products and services
• Provided customer satisfaction by responding to customer inquiries and requests along with pro-active problem solving and follow up contact
• Grew the existing route through the cross sale of additional items from company product line and obtaining new clients
Education/Training/Skills
BA, Communications, Quinnipiac College, Hamden Ct.
Extensive professional training in the area of sales, relationship building, leadership and management.
Proficient in Windows XP, NT, 2000, Vista and 7, Microsoft Office XP, Microsoft Office 2007, Microsoft Word 2007, Microsoft Excel 2008, Internet Explorer, Outlook, Outlook Express, PowerPoint and Lotus 1-2-3
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