Customer Service Training
Resume:
Charles O. Dirden III
Los Angeles CA 90062
*******.*******@*****.***
OBJECTIVE
To obtain a position in the field of law enforcement, security or public safety.
SKILLS PROFILE
• • Over 25 years of experience in the field of public safety.
• Excellent organization skills.
• Trained and experienced in report writing with clarity and detail.
• Knowledge of arrest procedures and detaining suspects.
• Works will with the public, providing first-rate customer service with the special ability of deescalating potential incidence.
• Possesses a strong command presence that is well representative of the employer or agency.
EMPLOYMENT HISTORY
Utility Officer 2008-current
City of Los Angeles Department of Water and Power
• Patrol DWP property including but not limited to reservoirs, payment centers, water treatment facilities, power yards, and DWP construction sites.
• Provides customer service at the main DWP headquarters including directing patrons, building and parking structure patrol, responds to alarms, and operates x-ray machine at security check point.
• Monitor surveillance cameras and working as dispatcher.
• Assigned to City of Los Angeles board room meetings with high ranking city officials including the Mayor of Los Angeles.
• Works in collaboration with other municipal agencies, such as L.A.P.D, .L.A.F.D, D.O.T, and General Service.
Security Field Training Officer 2006-2008
City of Los Angeles Airport Police
• Assigned to Security Access Control Unit.
• Trained new hires in airport safety and airport security procedures.
• Main duties were airfield access control, respond to various alarms, issued traffic violations, respond to major disturbances in the airport.
• Assigned to training cadre where I was an instructor in several training courses for airport police and airport security. Training courses covered subjects such as customer service, public trust, officer conduct and report writing.
Contract Detention Officer 2001-2006
Immigration Customs Enforcement aka I.C.E , San Pedro, CA Terminal Island
• Monitor and control daily activities of detainees in a correctional environment such as, feedings, medical visits, transportation, and official “body counts”.
• Assist asylum officer in interviews and escorts of detainees.
• Worked as courtroom bailiff in on-site court for immigration hearings.
• Assigned to segregation unit monitoring violent, mentally ill, and high security risk detainees.
Security Officer 1992-2001
Beverly Center Security
• Performed routine security duties patrolling mall by foot, bike, and vehicle.
• Duties included responding to and managing various incidents in the mall such as burglary for motor vehicle, property damage, personal injuries, physical altercations, robbery, tenant disputes, detaining suspects for L.A.P.D.
• Crowd control for celebrity events and bank escorts for tenants.
• Undercover assignments.
Training and Certifications
• State of California Guard Card
• State of California Baton & Pepper Spray
• State of California Fire Arm Permit (qualified to carry 5 calibers)
• American Red Cross CPR & First Aid
• PC 832 Peace Officer –Training Officer Certificate Rio Hondo Police Academy
• D.A.R.E Spokesman L.A.P.D
• L.A.P.D Explorer Cadet Certificate
• L.A.P.D Bike Patrol Certificate
• T.R.A.P Anti-Terrorism Certificate( F.B.I)
• Correctional Officer I, II, III (I.C.E)
• Training Cadre Certificate L.A.P.D (Airport Police)
• Powers to Arrest training (Rio Hondo Police Academy)
• State of California Investigator/Bodyguard permit.
• Cal State Dominguez Customer Service Training course.
EDUCATION
Manual Arts High School 1988
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