Customer Service Sales Manager

YAN HU (TIFFANY)

Brooklyn, NY *****

Email: *******@*******.***

Job Objective: To obtain a position at Logistics Team where I could make use

relevant knowledge for growth.

Job Experience:

1) 11/2006 – PRESENT US PACIFC TRANSPORT, INC

182-16 149TH ROAD 2/F UNIT D

JAMAICA, NY 11434

Position: Import Operation

Major duties:

• Receiving bookings from oversea agents, confirming bookings with importers and updating booking reports

• Price quoting for DDP/DDU shipments / ocean import & export shipments

• Processing pre-alert timely

• Tracking and tracing shipments with steamship lines, co-loaders, warehouses or online tracking and tracing

• Customer service: arrival notice / exam notice, IT cancellation, shipments release, PTT, shipping report, ISF &

trouble shooting, such as, assisting to find a lost container, settling demurrage charges, filing cargo claim, trans-loading an overweight container

• Customs clearance: collect customs doc from importers, coordinate an intensive exam with brokers and exam sites, arrange payment for exam charges,

• Assisting clients on POA & customs bond application

• Handling consol box, send devanning instruction, arrange container pickup, confirm marking, arrange IT movement

• Arrangement of pickup and delivery for LCL & FCL, monitoring transport waiting time costs, per diem charges, bobtail cost……

• Issuing freight invoice, approving debit notes and credit notes

• Knowledge about air import shipments: contacting airline for arriving info, issuing arrival

• Knowledge about ocean export shipments: place booking, arrange door pickup, issue mb/l & hb/l

2) 04/2006 – 11/2006 XING LIN (USA) INT'L CORP

1407 BROADWAY SUITE 1706

NEW YORK, NY 10018

President: Brian Wu

TEL :212-***-****

Position: Operation

Major duties

• Checking credit of customers online via a factor

• Placing order and issuing invoices

• Creating doc such as packing list / bill of lading / ASN

• Labeling and coordinating with warehouse for cargo release and delivery

3) 07/2002 – 03/2006 Kun Lun Securities Inc.

Guang Zhou, China

First Position: office supervisor

Major duties:

• Documentation & customer service

• Supervise the office expenditure

Second Position: Sales Manager

Major duties:

• Communication with bank supervisor, coordinate with them for customers development

• Lecturing on the main products and cooperation method

• Visiting customers

Education: Graduated college student in China

Skill: Personal Computer, MS Excel, MS Word, Power point, Peachtree

Relevant Personality & Ability:

Responsible, organized, motivated, complete the work in a timely manner,

Bilingual in English & Chinese.

Contact this candidate