Sales Customer Service

RICHARD “DICK” STARK

***** “N” Street Omaha, NE *8137 402-***-**** *********@*****.***

SENIOR SALES EXECUTIVE

Top Producer / Technical Sales / CRM / Account Retention / Direct & Field Sales / Growth / B2C

Consultative Sales / Training / Engineering Support / Startups / New Product Launch / B2B

With strong closing skills, I deliver increased revenues by establishing long-term customer relationships, developing and maintaining client trust. I grow margins and profitability for new, repeat and referral business. Leveraging my education, I am able to drive technical sales in multiple markets.

Increasing sales and profit margins repeatedly

Exceeding sales goals significantly

Returning failing companies to profitability

Managing multi-state region while maintaining sales 5-10% above competition

I earned my degree of BS Technology, emphasis in Business Administration, from the Pittsburg State University. Repeatedly recognized for driving sales and territory growth, I am known as a motivator with accurate forecasting and innovative sales solutions. With instincts for what will sell, I consistently win cooperation at all levels.

SELECTED ACCOMPLISHMENTS

Increased sales 140% in one year. Siemens Water Technologies annual sales were unacceptably low. Implemented program to build trust with end users, contractors and consulting engineers. Drove sales to record levels of $1M, in 24 months.

Seized opportunity to sell to manufacturing facility. For Siemens, discovered opportunity to replace water conditioning pretreatment for manufacturing client. Designed combination of standard and custom equipment to meet their needs. Beat out competitor. Realized $248K sale with 20% margin in six months.

Sold maintenance contracts leading to on-going revenues. Service contracts for Siemens laboratory water purification equipment were at low percentage of sales. Combined preventive maintenance proposal as option is sales proposal. Realized $6K in original sales and on-going revenues of $1800 to $3K annually each, for 90% of sales.

Corrected equipment flaw, leading to new sale. Pumping system in existing manufacturing plant was not designed properly by consulting firm. Researched pumping system for proper application and worked with vendors to custom build new system. Realized $85K sale with additional $15K sale for backup inventory for Siemens.

Awarded bid with increased customer service. Siemens customer was bidding out recurring service account. Met with purchasing and facilities dept. to request competitive bids. Presented annual renewable proposal with dedicated account manager. Awarded contract for annual revision, renewable options and $20K annual revenues.

Improved sales and revenues. Assumed branch manager position for failing retail water conditioning franchise. Developed employee trust, improving morale and brought all vendor accounts current. Became profitable in sixty days and brought gross sales to $750K year, increasing branch net worth by $40K in three years.

CAREER HISTORY

Sales Engineer, Siemens Water Technologies, 2004 to 2010. Private division of Siemens Corporation. Sold commercial water conditioning equipment and services. Managed budget of $1M.

Sales Representative, EcoWater, 2002 to 2003. Sold B2C household water conditioning equipment and services. Represented Territory Sales and Marketing.

National Account Executive, CFG, Inc., 2000 to 2002. Drove inside sales for accounts into career fairs. Hosted career fairs nationally. Trained sales reps.

Branch Operations Manager, Culligan Water, 1998 to 1999. Led purchasing department, equipment installation, customer service and bottling plant operation. Managed staff of 15.

Earlier: Increasingly responsible management positions with Kohl Computers, Kohl Irrigation Equipment and Gigot Irrigation.

Personal: I enjoy golf, photography and family activities.

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