Quality Assurance Manager

FRANCIS J PLATT

*** ***. ******, ***. **

Westwood, New Jersey 07675

Phone: 908-***-****

E-Mail: ************@*****.***

Summary

Detail-oriented professional with twenty years management and customer service experience. Strong interpersonal skills, resourceful and capable in motivating staff and teambuilding. An innovative problem solver and able to effectively prioritize tasks when new and challenging situations arise, and in a routinely multitask environment. Possess excellent organizational skills and the propensity to strive for and produce exceptional results.

Highlights

Experience

2010 to Current

THE FILLO FACTORY Dumont, NJ

Quality Assurance Manger/Personnel Manager/Resea

HACCP Certified / SQF Practitioner / GMP * SSOP Enforcer.

Responsible for the Quality of all food items produced; Oversee production of recipes, taste of mixes, proper shape, weights and overall quality of items being produced; Test items daily to assure that all *Job Orders* are executed properly; Maintain all QA documentation including plant inspections, weight verifications, sanitizing procedures, Log Books, Micro bacterial testing, Environmental testing, Pest control.

Personnel Manager

Responsible for hiring, staffing and training of all employees; Conduct interviews and strategically placing new employees in the most effective positions to optimize top performance and production; Manage all employee conflicts, including all disciplinary actions, written and oral warnings and when warranted terminations; Oversee video training for all employees, which includes food safety, GMP Training, HACCP training, food defense, pest control, and sanitation.

2008 to 2009

WALT DISNEY WORLD COLLEGE PROGRAM Captain Cooks Lake Buena Vista, FL

Research and Development Manager

Responsibilities include development of all new recipes and products.

Work directly with President of company to develop, enhance, correct, improve and perfect all products produced by the company.

Leaning on a strong culinary background and extensive food knowledge, able to create widely accepted new recipes and advertise them to an expanding global market.

Manage all sample requests, from quality of production, to meeting deadlines, to shipping logistics.

Matra register system, counter service, stocking, training and serving guests.

Kona Caf?? -- Greet guests, assist servers, set tables, managed special celebrations.

O*hana*s Restaurant -- Greet guests, assist servers, set tables, managed special celebrations.

The Spirit of Aloha Dinner Show -- Greet guests, assist in guest seating and several entertainment responsibilities during the dinner show.

2007 to 2008

HELDRICH HOTEL New Brunswick, NJ

Banquet Server

Responsibilities include setting up ballroom for a wide variety of social events, including weddings, receptions, casino nights, athletic events, and galas; worked the *Captain* position when needed to oversee special events; entrusted by management to solely service smaller events; always placed on VIP tables to ensure top quality customer service.

CLOSETMAID, several locations in NJ 2007.

2003 to 2007

MARRIOTT HOTEL Bridgewater, NJ

Sales Service Representative

Travel to eighteen home depots within designated territory; Ensure total maintenance of the Closet Maid store aisle, marketing of all products including set up, pricing updates, merchandising storage solutions to all customers and addressing their needs and concerns.

1986 to 1999

ARAMARK FOOD SERVICES

Lead Banquet Server

Management Candidacy Review Board (MCRB) approved for Marriott Management.

Responsible for set-up and breakdown of catered corporate lunch and dinner buffets, serving guests at a variety of celebrations and receptions including weddings, bar mitzvahs, galas, sweet sixteen parties, brunches and large holiday events.

Acquired eligibility for full-time management positions within the Marriott Corporation, although no Marriott Management positions available at the time.

1999 to 2002

Telcordia Technologies Piscataway, NJ

Food Service Manager

Managed and operated full service cafeteria.

Hired, trained and supervised staff; produced weekly operating and production reports, inventory, weekly menu planning, and implementation of all special events.

Provided catering for international clients and all internal catering events.

Increased sales resulting in increased staff due to the creation of new positions.

1996 to 1998

University of Colorado Colorado Springs, CO

Catering Director

Successfully managed the opening of a new 200 capacity banquet facility on campus.

Hired, trained and supervised staff; oversaw all catering functions for the campus including breakfast, lunch, dinner, VIP receptions, student events, socials, holiday functions and weddings.

Built strong relationship with Assistant to the Chancellor, Deans, and faculty to ensure the highest quality customer service and satisfaction.

1990 to 1995

CELEBRATIONS CATERING Bridgewater, NJ

Owned and operated small successful catering business servicing local counties in New Jersey.

Catering functions included corporate functions, house parties, bridal showers, graduations and weddings.

Specialized in providing creative menus with elegant presentations.

Education

Bergen Community College ,

Chef Apprentice Program - Weston Hotel Corporation

Certificate * Serve Safe, National Restaurant Association

Hospitality Certificate, Culinary Certificate

Disney College ,

Hospitality Diploma

,

Certificate * Factory Inspections

SQF Certified Practitioner / HACCP Certified

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