Sara Foust

***** ***** ****** *********, ** *****

HOME:763-***-**** CELL PHONE:763-***-****

************@*****.***

SARA FOUST

OBJECTIVE

I am looking for an opportunity to use my money order agent customer service and various other office skills where my attention to detail and organizational abilities will be utilized to provide your company with a qualified worker.

SUMMARY OF QUALIFICATIONS

Strong organizational, time management and multi-tasking skills

Highly motivated with a positive attitude and participate in a team environment

Can work independently

Excellent customer service skills by phone, fax, email

Excellent skills in Excel, Word, Access

Work with an agent base that cover the whole country to make sure they are in compliance with IRS and federal regulations

Performs compliance activities to monitor agents and ensure timely remittance prior to initiating collection efforts

Reconcile numerous agent remittances and reports

Order supplies, make photocopies

Provide customer service support to external agents and MGI sales force

Perform audits for non-complying agents

Monitor remittance to ensure that funds have been properly remitted in accordance with the contract

Analyze and collect or adjust outstanding customer advices

Respond to a variety of agent inquires and provide assistance/implement solutions

Review multiple clearings for compliance issues

Excellent verbal and written communication skills

Proven decision-making and problem solving skills

Ability to handle stress or conflict during telephone contact with agents and customers

Computer systems-Tandem, CIS, Edison

Central point of communication (Telephone, mail, email, etc)

Support Client Support Managers & Specialists

Enter invoices, updates, research missing information & maintain data integrity

Set-up & maintain department filing systems

Research, pull together system & status reports

Bank deposits

Well versed in various mailroom procedures & functions

Provide support for receptionists & main corporate switchboard

Willing to extend hours & effort to assure a job is well done

File reports-Suspicious Activity & Currency Transactions reports that are sent to the IRS

AED/CPR/First Aid qualified

EMPLOYMENT

1998 - 2008 - MoneyGram International Inc, Minneapolis, MN

EDUCATION

Anoka Ramsey Community College-What is Customer Satisfaction

Fred Pryor Seminar-Exceptional Assistant

Executrain-Microsoft Project Management

MoneyGram International-The Leader in all of us

MoneyGram International-Writing to get Things Done

MoneyGram International-Assertive Communication

MoneyGram International-Conflict Management

MoneyGram International-Stress Management

MoneyGram International-Workplace Harassment & Discrimination

MoneyGram International-First Aid/CPR/AED

MoneyGram International-Organize & Prioritize for Maximum Results

MoneyGram International-Strengthen Performance by Discovering Your Talents

MoneyGram International-Financial Planning 101

MoneyGram International-Retirement Rewards

MoneyGram International-Writing Your Self-Appraisal & Individual Development Plan

REFERENCES

Robert Goor - 853 40th Lane, Anoka, MN 55303

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