Business/Project Analyst

_______________________ Shirley M Roberts_____________________

**** ** **** ******* ****: 816-***-****

Lee’s Summit, MO 64081 Mobile: 816-***-****

n7erxu@r.postjobfree.com

QUALIFICATION SUMMARY

Business/Project Analyst with extensive experience in all facets of project life cycle development from analysis, design, development, implementation, testing and user training. Functions well in a team environment, self-motivated to work effectively without supervision. Excellent organizational, analytical, interpersonal and communication skills with the flexibility to adjust to changing work priorities. Proven abilities in:

• System Analysis, Development

• Database Administration

• Project Management

• Business Process Analysis

• Software Tester

• Requirements/Use Cases

• Change Management

• Collaborative and resourceful

• Analytical and decisive

• Detail and results driven

Databases: Oracle, MS SQL Server, MS Access, DB2, VSAM

Tool: Quality Center, Synergy Change, EDP, Erwin, LBMS, EDI, SQL, SQL*Plus, PL/SQL, GQL, MS Office Suite (Word, Excel, PowerPoint, Project, Outlook), DBArtisan, TOAD,

Visio, Broadvision, ETL, COBOL, CICS, MVS/JCL&Utilities, TSO/ISPF, VSAM, TCP/IP

Platforms: UNIX (AIX, Sun Solaris), Windows NT

PROFESSIONAL EXPERIENCE

SPRINT NEXTEL, Overland Park, KS 2006-2009

Business Analyst

Linked business and technical team, translated business needs into requirements through interviews, observation and facilitation, managed requests for change to the requirements and specifications, determined appropriate test and deployments plans, managed day-to-day workload, monitoring milestones and critical dates.

• Met L-Site Phase III project deadlines and budget through project charter, requirements, change requests, level of efforts, application design documents, work orders, and deployment plans

• Created and established documentation guidelines for testing and responsible for transitioning all training responsibilities to replacement

• Increased productivity by the creation and execution of test cases for End-to-End and User Acceptance Testing (UAT), trained developers and management on Quality Center and Synergy Change

MAILING CLEARING HOUSE, Sweet Springs, MO 2005-2006

Leading compiler of business-to-institution databases and mailing lists of governments, hospitals, medical practices, schools, school districts and churches.

Database Analyst

Developed, implemented and oversaw database policies and procedures to ensure the integrity and availability of databases and accompanying software.

• Saved money and increased efficiency through creation of standards for software acquisitions

• Managed the facilitation of requirements, led Joint Application Development (JAD) Sessions, creation of Software Requirements Specification (SRS), Request for Proposal (RFP) documents and vendor demos for the selection of CRM package

• Managed and administrated one production and two test Oracle databases including database object creation and management, security, user maintenance, performance monitoring and tuning, backup and recovery

INDEPENDENT CONSULTANT, Kansas City, MO 2002-2005

Senior Business Analyst

• Managed, maintained and implemented enhancements in support of 8 different applications simultaneously, contributing to each project meeting or preceding scheduled implementation time frames through ongoing team interactions

• Satisfied all requirements leading to faster project completion, managed the identification, wrote design documents, provided unit and system testing and implementation of software packages

• Increased efficiency and process improvement by the creation of Access database in support of business process

• Coordinated rotational support of help desk, responded to telephone calls, email and personnel request for technical problems, documented and tracked problems to ensure timely solutions

MIX (Ebizmix.com) 2000-2002

Subsidiary of Hallmark Cards, Inc. Business to business retail web site with $257M order volume in 2001, providing products from 160 gift suppliers to 12,000 specialty retail stores.

Senior Database Analyst

Lead analyst for data team supporting installation, upgrade, tuning, backup/recovery and monitoring for Oracle database, 24 by 7 production support, data loads of supplier information to the site, maintenance of corporate data model, EDI support, Access and SQL server support.

• Provided annual savings of $120,000 leading the data team with the relocation of Ebizmix.com website from an outside web hosting facility to Hallmark Cards campus being completed within a sixteen-hour downtime with minimal customer impact

• Analyzed requirements, designed, developed and implemented all database changes to interface with Broadvision software package for the successful launch of Ebizmix.com in the open market

• Managed multiple database changes and supplier data loads for six different testing and production environments concurrently, resulting in all components of the installation meeting the scheduled time frame

HALLMARK CARDS, INC., Kansas City, MO 1980-2000

Database Administrator

• Managed, maintained and implemented enhancements in support of 12 different Retail Operation and Decision Support Oracle database applications simultaneously on AIX servers. Assignment included logical and physical database changes, sizing, stored procedures, triggers, database links, security, tuning and database reorganizations. Contributed to each project meeting or preceding scheduled implementation time frames through ongoing team interactions.

Data Modeler

• Contributed to the development and success of the Order Process Renewal project by coordinating the data overlap across IS teams, developing data and process models, supporting the team with data design through business rules, and bridging data issues of current systems with new systems.

• Provided analysis support to the Ambassador sub team in redesigning business processes, identifying requirements and applying appropriate use of I/T Methodology

• Assisted in the development and implementation of the process for implementation of subject data areas and in the resolution of DA/Architecture Management interfaces.

EDUCATION

MA, Management/ Business Administration, Webster University, Kansas City, MO

BS, Computer Science, Minor: Mathematics, Jackson State University, Jackson, MS

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