Customer Service Administrative Assistant
Resume:
Linda Jordan
Old Lyme, Ct. *****
Home Phone: 860-***-****
Mobile Phone: 570-***-****
E-mail: ******@*****.***
Staffing Source, Inc.
New London, Ct. 06320
Administrative Assistant / Manufacturing-
Assigned to PCC Structurals in Groton, Ct.
March 21, 2012 till April 6, 2012
End Game Strategy Inc.
1400 Wilbur Cross Parkway
Berlin, Ct. 06037
March 5, 2012 to March 16, 2012
Claims Auditor
Working as an independent contractor , performing claim audits for assigned medical claim companies/platforms.
Staffing Source, Inc.
258 Bank St.
New London, Ct. 06320
February 13, 2012 to March 1, 2012
Administrative Assistant / Manufacturing-Temporary Assignment to Cleveland Mixers Inc, Clinton, Ct.
Handling work orders both open and closed, audit for resolution of said orders inclusive of aged orders, shipping, inventory, generation of expense reports for Executive travel expenses. Use of Peachtree, Amysis and Excel.
Staffing Source, Inc.
258 Bank St.
New London, Ct. 06320
December 19, 2011 till December 21, 2011
Assigned to Brink , Inc
East Lyme, Ct.
Supervisor Carleton Brink, QA Manager.
Administrative Assistant / Electrical and Mechanical Engineering / Quality Assurance
Preparation of Year End reports covering Manufacturing, Quality Control, Tolerances, inventory, timely shipping, returns. Ability to understand and make appropriate technical calculations and creation of Excel Spreadsheets to showcase the appropriate relationships between the different facets of data.
Kforce Temp. Agency
April 27, 2011-May 8, 2011
Customer Service Agent
Incoming and outgoing telecommunications, computer based orders, telephonic contact with both client and customers to resolve order issues.
State of Pennsylvania
Department of Unemployment Compensation
May 11, 2009-Sept 15, 2009
III – Intermittent Intake Interviewer (temp employee)
Taking calls from unemployed individuals to either open a new claim, and/or process biweekly claims
for individuals with existing claims answering questions and taking statements for appeals.
Cigna Healthcare
January 8, 2002-February 9, 2009
Benefits Analyst
Tier III-Senior Processor
National Reprocessing/Reconciliation
Provider Relations Unit
Recruited to perform claim reconciliation to State of the art Managed Care Systems, HMO , Indemnity, Open Access Accounts and Networks, working with all limited access special and high priority accounts,
with a wide range of duties required to perform reconciliation of complex or at risk accounts.
Began services as a Tier I Claims Analyst , promoted to Tier II after one year , and Tier III in June of 2003
Convergys Corporation
September 1999-December 2001
SME (Subject Matter expert)
Senior Customer Service Associate/Technical Support
Third Party consultants for Ameritech Phone Company and DSL services.
Hired based on earlier experiences in the communications industry, was assigned to the Ameritech contract,
taking calls for service/internet technical support and billing issues, also performing duties as a SME as required to assist newer employees with calls and service issues.
CTSI(Commonwealth Telephone Services Inc)
Laird St Wilkes-Barre, Pa.
Dec 1997-April 1999
Repair Operator/Customer Service
Communications, taking calls from customers experiencing difficulties with phone service. Diagnosis of issues by gathering information from caller, formatting of reports to send to test department for further diagnosis. Dispatching repair teams when necessary.
Hilton Reservations Worldwide, Hazelton, Pa
Sept 1995 to December 1997
Reservations Operator
Responsibilities: Specializing but not restricted to the NY desk, Waldorf Astoria and Towers, the NY Hilton
and Towers and the Millenium Hilton in the Financial District. Taking reservation calls from individuals
and Corporations from parties traveling both domestically and internationally, Creating reservations to meet
personal preferences and needs, upscale clientele. Creating multiple bookings for travelling clients
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