Supervisor/Lead Server-Hotel/Restaurant
Resume:
KIMBERLY JOHNSON
*** ******* **** ******, *******, Virginia 20170
********@*****.***
RESTAURANT SERVER
Elite Level
EXPERTISE
Excellent Customer Service
Effective Problem Solving Skills
Extremely Organized
Prompt Problem Resolution
Communication and Interpersonal Skills
Organizational and Time Management Skills
Rapport Building Ability
Presentation and Creativity
Proven Leadership & Team Building Skills
Proven Ability to Interact Effectively with Senior Management
TRAINING
Diversity Training Seminar
TIP Certification
Food and Beverage
Quality Control Training Cheesecake Factory
AWARDS & HONORS
Two-Time Employee of the Month Award Winner
Marriott Corporation, 2008
Highest Service Management
Group (SMG) within Regional
Cheesecake Factory, 2011
Excellent Guest Satisfaction Survey Results
Cheesecake Factory, 2011
COMMUNITY
INVOLVEMENT
Ovarian Cancer Coalition 5K
Susan G. Komen
Race for the Cure
MAUM “ Meditation for the Mind and Body”
QUALIFICATIONS SUMMARY
Goal-oriented professional with effective customer service skills, positive attitude, and good work ethics. Experienced Supervisor and Server with passionate leadership and relationship-building skills. With more than 15 years of Hospitality Industry service. Acknowledged for maintaining calm demeanor despite high-volume workload and high pressure and demanding work environments. Exemplify great multitasking ability in simultaneously managing multiple guests and priorities. Apply good judgment viewpoint, solid problem solving skills, and interpersonal expertise in dealing with clients’ inquiries and concerns. Highly motivated with excellent customer relation and team building skills. Natural leader with the ability to encourage others, multitask, and provide superb service in fast paced environments. Proficient with computer applications, such as MS Word and PowerPoint.
CAREER HIGHLIGHTS
Waitress
Cheesecake Factory ~ Fairfax, VA Jun 2010-Jun 2011
Provide superior guest service and maintain restaurant cleanliness; adhere to restaurant’s proven systems and routines.
Promptly greet guests and take orders; accurately prepare checks and properly handle payments.
Work with a group to religiously meet standards of service excellence and improve guest experience.
Arrange stocks and supplies in support to colleagues on the next shift.
Maintain composure in stressful situations or when handling large crowds on peak hours; assist associates as necessary.
Improve customer service in response to feedbacks from guests; foster courteous communication with team members.
Supervisor/ Lead Banquet Server / Room Service
Marriot ~ Columbia, SC Sep 2005-Jan 2009
Supervised team of three and more staff members, coordinated with team members properly, and delivered constructive and timely feedbacks to improve customer experience.
Collaborated as part of the five-man Banquet Team that served a maximum of 300 guests per event.
Employed creativity in setting up event, delivering food service, and performing quick break-down.
Organized a wide array of social functions that catered to large groups, such as conventions and meal functions.
Banquet Server
Ritz Carlton ~ DC & VA Jan 2005–Apr 2005
Rendered active involvement in a 50-man team working on banquets serving 1500 guests.
Assisted fellow servers and attended to guests’ needs and inquiries.
Worked under pressure in a fast-paced and synchronized environment.
Waitress / Restaurant Server
McLean Hilton ~ McLean, VA Jan 2005-Apr 2005
Applied creativity in selecting menu.
Regularly functioned during breakfast and lunch shift at the Café restaurant.
Quickly learned all aspects of providing excellent service.
Maintained reputation for putting guests at ease and efficiently handling large crowds.
EARLIER CAREER
Banquet Server
A Touch of Class Catering ~ Kansas City, MO 1988-1999
Managed a family owned business that acquired knowledge in running a small corporation.
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