Sales Customer Service

David Patterson **** Bennett Road, Grayson, GA ***17

****************@*******.*** • Cellular 678-***-****

Summary

Professional with proven track record in management, sales, corporate leadership, training and computer technology. Seeking a position that will allow skill sets to be leveraged for increased customer satisfaction, sales and company growth.

Experience

Pattrem Studios, Stone Mountain, Georgia 1998 to Present

Owner/ Lead Photographer/ Designer/ Sales/ Marketing

Created and implemented business plan for photography studio in Diversified business model by adding internet site development and maintenance with small to mid-sized companies in 2001. Worked with a variety of Professional Sports Teams and their athlete’s nonprofit organizations to provide branding, media coverage, and PR in 2002.

• 2006 Photographer of the Year for Creative Wedding Album Design

• 2003 – 2006 Photographer for the Vince Lombardi Trophy and Tiffany’s

Hope Schools of Excellence, Lithonia, Georgia 2007 to 2010

Manager of Technology/Public Speaking/Physical Education/Assistant Principal

Taught classes and courses to students for all Microsoft 2007, Adobe Suite, Video, Photography, and Mac Programs. Created, developed, and maintained internet site and all marketing brochures, videos, and blogs. Supported all grade levels and teaching staff in computer hardware and software purchases, implementation and training. Wrote articles, manuals, and other publications and assisted in the distribution of promotional literature. Planned, directed, and monitored instructional methods and content for educational, vocational, and student activity programs. Counseled and provided guidance to students regarding personal, academic, and behavioral problems. Conferred with parents and staff to discuss educational activities, policies, and student behavioral and learning problems.

• 2010 Favorite Administrator/Teacher Award

• 2008 Teacher of the Year

Home Depot (Store/District Level), Decatur, Georgia 2005 to 2007

Pro Sales Manager / Trainer

Supervised sales, financing, marketing, advertising, public relations, promotions, purchasing agreements and inventory for 15 store locations. Facilitated distribution partners in providing technology literature, applications, training, and joint sales calls. Maintained sales team statistics and work schedules for 75 employees, while training and coaching new and existing sales associates in sales techniques, dealing with difficult customers, and troubleshooting various problems. Created and nurtured a well-balanced, diverse, focused team through motivation, leadership, training, and establishment of sales process as the foundation for business success. Provided key marketing and sales program support, including design and rollout events. Attended trade shows, seminars, and channel partner events.

• Implemented outreach program for Community Association Management and Home Depot which increased sales by 12% for entire district.

• Enhanced reporting and sales on "Top 300 Contractor Sales Reports" which improved "Average Ticket Sales" by 8% for 1,100 plus stores

• Increased turns by visiting jobsites and ordering to the needs of the customer for whole house and apartment packages

• Leader in 3 Kaboom builds for local area parks and schools in the Atlanta area

Home Depot, Vinnings, Georgia 1999 to 2005

Quality Assurance / Call Center Knowledge Manager / Help Desk Call Center

Analyzed and tested computer programs and systems to identify errors and ensure conformance to standard. Gatekeeper and Knowledge Manager for Intranet that covered over 1.3 million pages for Call Center and Store employees. Trained staff and end users to use computer hardware and software. Read manuals, periodicals, and technical reports to learn how to develop programs to meet staff and user requirements. Wrote documentation to describe and develop installation and operating procedures of programs. Formulated and reviewed plans outlining steps required to develop programs to meet staff and user requirements. Wrote and revised program and system design procedures, tests procedures, and quality standards. Coordinated full range of project development, from initial proposal to final delivery. Leveraged advanced streaming media technologies to build content management systems. Served in Business Systems Department as Project Lead on all Help Desk projects involving Store Self Service, Tier one / two calls and Web technologies. Problem Resolution Specialist for incoming Help Desk Calls.

• Created and rolled out Store Self Service which automated redundant processes from Store to Call Center which continues to save the company over 3.2 million dollars per year

• Trainer for Q/A and special liaison for contract workers which improved the overall culture of the company

• Store Experience allowed continued process improvement from the Call Center for Millwork, Deck Design, Depot Direct, 20/20, Tool Rental and Special Services Systems

• Trainer, Speaker, and Liaison between Senior VP’s and Store Level Associates

• Leader in 4 Habitat for Humanity Builds and assisted in 5 other home builds for families that were in need

• 1999 Junior Achievement Person of the Year

Home Depot, Decatur, Georgia 1996 to 1999

Millwork Installed Sales / Special Services Department Head

Provided team leadership to accomplish department goals and monitor work flow. Managed staff of 8 Customer Support professionals ensuring accuracy in order processing, quality customer service, professional demeanor, and proficiency with Millwork. Developed close and personal relationships with clients to ensure customer loyalty and retention. Ensured the highest levels of customer service and satisfaction. Product knowledge expert of millwork and all cross merchandising departments for Special Orders and Installed Sales. Maintained detailed record of individual customers' buying habits and preferences. Developed new accounts, generated growth and profitability, adapt to changing circumstances with innovative sales strategies.

• Key carrying associate

• 1998 Southeast Millwork Top Sales Associate Award given for highest accurate sales (92% closing rate, 100% accuracy in special orders)

• Millwork Installed Sales District Trainer and Corporate Liaison

• Deck Design Co-Creator / District Trainer

• Featured in National Magazine for Deck Building

• Outside Sales Problem Resolution Specialist with a 96% customer satisfaction rating

Education

Dale Carnegie Institute, Atlanta, Georgia

Public Speaking Highest Achievement Award Recipient

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