Roxann Mathews

Supervisor

Chicago, IL

n6qvza@r.postjobfree.com

773-***-****

Willing to relocate

Work Experience

Transportation Coordinator

Sertoma Centre, Inc. - Alsip, IL

March 2015 to September 2020

Responsibilities

Ensure drivers complete daily written mileage/pre-trip reports, dispatch when drivers has arrive to drop off and pick up consumers with disability and return them home, assist with interviewing new hire, contact new applicant reference, verify employees time and make correction if needed through Pay Cord system. Also, assist consumers with their lunch and fill in for Receptionist when needed and other variety duties.

Accomplishments

Helping the drivers and consumers when needing my assist, by listening and giving advise if

applicable.

Skills Used

Being patient, paying attention and having a good listing skills etc.

Data Entry Specialist

Union Auto Sales - Chicago, IL

June 2014 to Present

Responsibilities

Verify copy receipts of customers payments, making sure they match with Desk Manager system and update if needed into the computer, answer incoming calls, observe errors made on accounts in Desk Manager System and inform the Manager if major errors, verify customers reference, adjust files, etc.

Supervisor

NORC - Chicago, IL

February 2006 to November 2011

Responsible for overseeing the day-to-day activities of interviewers and clerks within the various functional areas of the facility. Supervise routine components of a specific study or studies, including maintaining and improving quality standards and service levels; coach and train employee's, give feedback on produce, assist with training new employee's and identifying problems and proposing solutions; performing routine project and production tasks; and ensuring compliance with project and organizational policies and procedures. The three main dimensions of the position are as follows: Production clerk/interviewer management which includes enforcing the work rules and policies and monitoring to make sure interviewers and clerks are on task.

Project execution and management which includes performing sample management tasks, quality control tasks, and assisting managers with adjusting staffing levels for the various projects.

Other major responsibilities are to act as a model of professionalism for clerks and interviewers and maintain good communication channels with subordinates, peers, managers, and where appropriate, clients etc.

Supervisor

LIFE SOURCE SERVICES - Glenview, IL

September 2000 to May 2004

Act as trainer/preceptor for all new hires. Using Safe Trace and Avaya system, set up and assign call lists as needed by reviewing donor center appointments and blood inventory, seminars and staff meetings as directed by department Manager.

•Provide coaching and assistance to help staff maintain department standards and regularly monitor staff and provide feedback and complete of monitoring evaluation reports, enter employee's time into Kronos database and produce and distribute department reports.

•Assign calling responsibilities as needed to support whole blood, aphaeresis, mobiles, reminders and no show calling and print and post staff appointment (and per hour stats) as needed.

•Monitor operation of department in the absence of Manager and handle incoming donor concerns/ complaints in absence of Manager and perform other duties as assigned.

New Account Representative

SAK'S CORPORATE CREDIT - Elmhurst, IL

November 1999 to September 2000

Process credit applications and overseeing of customer incoming mail when denied credit and make changes to accounts if there were an arrow made by an associate when processing application.

•Sort and file reports, review customer call inquiring about their accounts when they have questions and concerns with their account.

•Resolve customer concerns and answer their questions etc.

Production Supervisor

KOLCRAFT ENTERPRISES - Chicago, IL

June 1993 to August 1998

Monitor department operation which are perform by union employees and keeping track on production inventory, assist if needed with new hire, using basic computer for production and time keeping.

•Time keeping for payroll, print labels which are attach to all product made and making sure employees have their assign work etc.

•Identifying problems and proposing solutions with management.

Education

High School Diploma in General Studies

Roseland - Chicago, IL

Skills

Copier, Canon, Data Entry, Filing

Certifications/Licenses

CPR & First Aid and Above and Beyond

CPR Certificate

Driver's License

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