Project Marketing

KATRINA A. NGUYEN

**** ********** ** #****, ********* TX 76011

Phone: 808-***-****

E-mail: ***********@*****.***

SUMMARY

A marketing specialist with exemplary verbal and written communications

skills. An innovative and action-oriented individual who thrives in deadline driven, results-oriented work environments. Seeks a full-time position in marketing and communications.

EDUCATION

University of Texas at Arlington

Master of Business Administration, Marketing - Dec 2005

Bachelor of Science, Biology - Dec 2005

EXPERIENCE

Buchanan Associates - Bell Helicopter, Hurst, TX

Change Management & Communications Lead

(Mar 2008 - Oct 2010)

* Developed internal project branding logo, strategies and marketing materials

* Defined, documented, and implemented comprehensive change management strategies

* Designed and executed communication plans, materials, and approaches

* Identified stakeholder groups and their level of change impact

* Established a Change Network to help funnel communications between the stakeholder groups and the project team and to provide Go Live support for end users

* Drafted budget requests and worked with vendors to obtain/design promotional giveaways

* Organized and facilitated project roadshows, directors/managers town hall meetings, communication teams' workshops and product launch rallies

* Crafted all project communication messages (i.e. electronic newsletters, BlackBerry bytes, VP voicemails, leadership talking points, video clips, brochures, banners, flyers, etc)

* Established and maintained project website and SharePoint site

* Created targeted feedback surveys and developed course correction action plans as needed

DaVita Rx, Coppell, TX

Insurance Team Lead

(May 2007 - Mar 2008)

* Acted as cross-departmental liaison and communications liaison with upper management and visitors

* Created job aids and trained new employees on SXC computer system and work processes

* Tracked team productivity and coordinated workflows

CVS Pharmacy, Arlington, TX

Lead Certified Pharmacy Technician

(July 2003 - May 2007)

* Trained former Osco/Savon pharmacy staff RX 2000 computer system and AIMRx inventory system

* Developed and delivered training agendas, job aids and organizational strategies to ease transition of change for Osco/Savon staff

* Created and initiated action plans for service improvement and customer satisfaction

Omega Pi Epsilon Sorority, Arlington, TX

Founder, Officer and Alumna

(Nov 2001 - Dec 2005)

* Oversaw and assisted other officers with their daily tasks as well as interaction with the office of Greek Life, Campus Life, the Multi-cultural Greek Council, advisors and other organizations

* Designed promotional brochures, banners, flyers and tee-shirts for all formal recruitment events

* Coordinated rush events and formal mixers to build student awareness of organization

KEY SKILLS

* Self-motivated, excellent problem solving skills

* Excellent interpersonal, communication, and prioritization skills

* Flexible, creative and open to change

* Highly enthusiastic and organized

* Able to coordinate a team and can organize the members of the team with each work assigned

SOFTWARE SKILLS

MS Office, MS Publisher, MS SharePoint, Adobe Photoshop, Adobe Captivate

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