Help Desk in NC

DARIO FRANCA

***********@*****.***

**** ********* **. *********, ** 28262 201-***-****

________________________________________

SUMMARY OF QUALIFICATION:

Strong understanding of computer functions

Strong problem solving skills

Ability to work in groups

Quick learner ability to adapt to any environment

Constant desire to learn, improve and succeed

Desire entry level position

Seeking company with ability to grow my current skills and gain office experience

EDUCATION:

DeVry University North Brunswick, New Jersey

BACHELOR OF SCIENCE IN NETWORK AND COMMUNICATIONS MANAGEMENT

Graduation Date: October 2008

TECHNICAL SKILLS:

Proficient with Microsoft Office Suite (97-07)

Able to use Microsoft Visio to construct floor plan and network diagram

Experience with installation and use Linux

Basic use of Fedora/Redhat Linux

Basic understanding of Unix networking environment

Ability to configure Cisco routers for network environment through console connection

Able to subnet IP addresses

Understanding of LANs, WANs, DHCP,TCP/IP, & DNS

Installation and configuration of PBX

Construction of computers with relevant components

Maintenance and functionality of Windows Server security

Experience with trouble shooting Windows XP, Windows Vista, and Macs

Windows command line and DOS capability

WORK EXPERIENCE:

Dish Network/Echostar Pine Brook, New Jersey February – July 2009

Customer Service Representative

Receive and log customers calls

Filter customers calls

Deescalate customer concerns

Provide basic technical solutions

Create adjustments to account as deemed necessary

Maintain organized notes on customer accounts

Self Employed Kearny, New Jersey 2001 - Present

Personal Consultant

Construction of computer systems

Installation of Anti-virus software

Formatting hard drives

Installation of Windows NT/98/2000/ME/XP/Server 2003/Vista

Troubleshooting workstations

Installation of hardware on workstations

High Net Worth (hnw) Morristown, New Jersey January – February 2009

Temp

Merrily Lynch Database Entry

Create accounts

Test accounts created

Avalon Networking Solutions North Brunswick, New Jersey April – October 2008

Hardware Specialist / Binder Organizer (Senior Project)

Identified hardware needed to meet project goals

Created a server using acquired computer parts to run the Windows Server 2003

Loaded Windows XP and relevant software on workstations

Supervised network installation and configuration of Linksys router, and a HP network printer

Collected and ensured all worksheets had required signatures, and all team members had handed in required deliverables for project completion

Arranged binder information in presentable format

Jack’s Super IGA (currently Jack’s Super Food Town) July – September 2003

Cashier

Opened and closed register at the end of the day

Bagged groceries for customers when necessary

Administered customer service when required.

Assisted with stocking products.

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