Customer Service Quality Assurance

Brittany Noel Fuller

**** *. ********** ***., ****, AZ 85212

************@*****.***

Tel: 480-***-****

Personal Statement

As a possessor of excellent customer service skills who thrives on relationship building and helping people, I am confident of my ability to meet and surpass the expectations of your institution with my efforts and aptitude. I have consistently proven my ability to communicate effectively, build rapport with others and resolve conflict with ease, and believe myself to be an asset to your department.

Work Experience

Life Skills Coach (Mar 2008 – Present)

Red Mountain Behavioral Health Services 1223 S. Clearview Ave. Ste 110, Mesa, AZ

•Answer incoming/place outgoing phone calls for scheduling, billing and miscellaneous general purposes

•Utilize customer service skills by interacting with clients, their guardians and case workers when picking up/dropping off, placing phone calls, reviewing paperwork and answering questions

•Shop for, cook and run household of five to ten behavioral health children (ages 4-18) individually as well as with a partner

•Transport clients from rural homes to company facilities and back, as well as to and from activities during shift

•Create activities and ideas to teach life skills and work on treatment goals

•Use Microsoft Word and Excel for scheduling clients, maintaining budgets and documenting client assessments, treatments plans and progress notes

•Train new personnel

Assistant Manager (Dec 2004 – Mar 2008)

Kergan Bros. (Sonic Drive-In franchise) 18189 Highland Rd. Baton Rouge, LA

•Manage quality assurance and customer service by receiving and assessing complaints, using conflict resolution skills and building rapport, as well as conducting audits to ensure excellence in job performance, employee morale and customer satisfaction; ultimately leading crew to Dr. Pepper Sonic Games, being awarded placement in top three stores in the nation

•Interview job applicants for equal and lesser positions

•Train new personnel and managers in training, ran shifts of high volume with staff of up to 18 people, managing staff, labor percentage and quality assurance

•Use company purchased software to take twice weekly inventory, run nightly and monthly numbers, i.e. sales, profits, food costs, etc. and process bi-weekly payroll

•Lead crew meetings consisting of all hired staff

•Work proficiently in all areas of the restaurant in high stress environment, with multi-tasking abilities

Administrative Assistant (Dec 2002 – Aug 2003)

Igreja Luz às Nacões (Light tothe Nations Church) Rio de Janeiro, Brazil

•Answer phone calls in church office, answer general questions, take messages and divert phone calls to appropriate personnel

•Place phone calls to manage programs and meetings, build rapport with visitors and new members, assess needs and availability and connect members to groups and activities suitable to their needs

•Serve as assistant to Lead Pastor and other pastoral staff; made travel arrangements, set up meetings, etc...

•Facilitate new programs in the church, i.e. ministry projects involving adults, youth and children, humanitarian aid, street and musical outreaches

•Design and printed flyers and bulletins for church services and activities

Contract English Teacher (Mar 1998 – Aug 2003)

None (self-employed) Santarém/Rio de Janeiro, Brazil

•Perform self-marketing techniques to increase business by placing phone calls to potential clients to evaluate needs and assist in providing appropriate curriculum

•Create curriculum based on student ages and levels to teach English a foreign language

•Teach classes in home for individual students and groups of up to five at a time

•Offer incentives for improvement and implemented grade levels and graduations

Education

Fuller Academy

Home School - Santarém, Brazil

GPA 4.0

Behavioral Health Technician Certification

Upon completion of four years of service in behavioral health field, receive credentials equivalent to a person with a baccalaureate degree plus one year of service in field

Skills

Foreign Languages: (based on Interagency Language Roundtable (ILR) Scale)

Portuguese (Brazilian) - speaking (Level 4+), listening (Level 4+), reading (Level 5+), Writing (Level 3+)

Spanish- speaking (Level 1+), listening (Level 2), reading (level 3), writing (Level 2+)

Italian- speaking (Level 1), listening (Level 1), reading (level 3), writing (Level 2+)

French- speaking (Level 0+), listening (Level 1+), reading (Level 2), writing (Level 1)

Other:

Type 90 WPM, Ability to answer phones and type simultaneously, Certified in CPR/First Aid, Possess Fingerprint Clearance Card, Certified in CPI (Crisis Prevention Intervention), Have ASIST certification (Applied Suicide Intervention Skills Training), Ordained minister

I have also been involved in multiple humanitarian aid projects including, but not limited to: building and installing water filters, water well digging, general construction projects, work with children and youth, food distribution, translation for medical and religious professionals, rehabilitation aid

References

References available upon request.

Contact this candidate