Administrative/Legal

OBJECTIVE

Seeking a position within a company, where professional experience, education and abilities stand as an advantage for personal growth.

EDUCATION

Tidewater Community College Associate of Applied Science Degree Candidate – Paralegal Studies (Litigation)

Strayer University Bachelor of Science – CIS (Database Management)

ECPI College of Technology- Associate of Applied Science Degree – CIS (Programming)

SUMMARY OF QUALIFICATION

• Works well in technical and non-technical positions with a diverse population of customers, outside agencies, and staff at all levels of the organization.

• Reasons logically and creatively while utilizing analytical techniques to resolve complex problems.

• Analyzes and documents metrics in support of business processes; makes recommendations.

• Effectively determines business requirements and specifications for development of end-user programs, operational procedures, and support processes.

• Develops and implements new processes and procedures to ensure optimal usage of applications in accordance with best practices.

RELEVANT SKILLS

ORGANIZATION AND MANAGEMENT

• Promoted to manage communications and the data process for manufacturer partner data feeds for one of the nation’s leading media companies and providers of automotive services.

• Managed projects through all phases from conceptualization, data research, specification development, and product development to quality assurance, delivery, and post-live troubleshooting.

• Coordinated the resolution of help desk issues for a non-profit corporation that administers federally funded national security research and development centers.

• Revised and streamlined administrative processes through form design and user-friendly training manuals.

COMMUNICATION

• Liaised communications with a key client in the development of $6M worth of Internet advertising products for 3 websites.

• Linked communications with client in the development of a marketing database program designed to provide added versatility to stored information.

ANALYTICAL

• Developed and implemented time-saving processes and procedures.

• Successfully led the development of a web-based tool to efficiently convert online inventory to magazine print format.

• Directed the DMA customization project to synchronize sales territories and to create a new visibility measure for online dealer advertisements.

COMPUTER

• Provided a high-level of troubleshooting for data problems; quickly resolved issues.

• Extensive database production programming for a nationwide provider of marketing and communications solutions to businesses.

CUSTOMER SERVICE

• Established and maintained dealer accounts.

• Documented and tracked customer related issues.

• Proactively contacted clients regarding account changes and service/product education.

• Conducted phone presentations on increased website usability for the client.

EMPLOYMENT HISTORY

09/2008-05/2009 Conference Coordinator/Help Desk Manpower/Aerotek Chesapeake, Virginia

06/2006 – 08/20008 Product Developer II Cox Auto Trader, Inc. Norfolk, Virginia

12/2005 – 06/2006 Data Analyst Cox Auto Trader, Inc. Norfolk, Virginia

06/2005 – 12/2005 Customer Service Cox Auto Trader, Inc. Norfolk, Virginia

2002 – 2004 Intake Support Bon Secours Home Care Norfolk, Virginia

2003 – 2004 Intermediate Programmer AmeriComm Direct Marketing, Inc. Norfolk, Virginia

2001 Help Desk Coordinator Institute for Defense Analysis Alexandria, Virginia

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