Mona Boomer
Resume:
MONA A. BOOMER
San Jose, CA *5127
OBJECTIVE A position, which will utilize my extensive experience, expand my knowledge, and offer opportunities for personal and professional growth.
EDUCATION Santa Clara University: B.A. Liberal Studies, December 1994
EXPERIENCE Banking Center Manager, Vice President
Bank of America
Santa Clara Main Banking Center
Santa Clara, California
12/01 to 11/02
Banking Center Manager, Assistant Vice President
Bank of America
Santa Clara Main Banking Center
Santa Clara, California
02/01 to 12/01
Bank of America
San Antonio Banking Center
Mountain View, California
6/00 to 02/01
Bank of America
Los Altos Banking Center
Los Altos, California
7/99 to 6/00
Lead banking center team. Ensure banking center staff provides highest level of service to assure customer satisfaction and retention of customer relationships. Maintain staff efficiency under targeted FTE goals. Lead, coach, and motivate staff to achieve service, sales, and operations goals. Maintain banking center controls by ensuring adherence to operating policies and optimize banking center efficiency. Achieved Spring Focus, 2000.
Financial Relationship Manager, Assistant Vice President
Bank of America, San Jose, California
3/97 to 7/99
Responsible for financial planning and provide enhanced personal service for Bank of America’s top client base. Serve as a personal resource to top clients and assist with financial needs. Proactively evaluate client accounts suggesting ways to better manage their money and bring valuable opportunities to their attention. Received Gold Club Award for top performance.
Financial Services Officer
Bank of America, San Jose, California
1/95 to 3/97
Ensured customer satisfaction by providing product and service overviews. Guided customers through application processes. Responsible for planning promotional activities designed to acquire new customers and accounts. Trained employees in new services, products, and the ability to best achieve business goals. Received various awards and commendations for successful results, including top five financial services officer in district for sales.
Financial Services Representative
Bank of America, San Jose, California
6/93 to 1/95
Planned and organized promotional activities to generate new accounts. Provided guidance to other customer service representatives on how to accomplish business goals.
Customer Service Representative
Bank of America, San Jose, California
8/92 to 6/93
Responsible for all aspects of teller services and duties. Ensured customer satisfaction by providing efficient and timely service and by assisting customers with their banking business.
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