Customer Service High School

ROSEMARIE C. BALALIO

**** ********* ******, *****, **, 95377

209-***-**** n5zef2@r.postjobfree.com

OBJECTIVE:

An opportunity to join a company that offers growth and the ability to

widen my knowledge and apply my experience in this challenging field.

WORK EXPERIENCE:

Coast Personnel Services/FormFactor Inc.

06/2006 to Present

QA Technician ll, Livermore, CA

. Inspection for all types of probe heads

. Process rejected probe heads

. Map defects on TD drawings

. Experience in using Low Magnification and High Magnification

Microscope

. Wafer inspection, backside tape, scribe, mask cleaning and mask

inspection

. Demonstrated ability to become quickly proficient on new processes and

equipment.

. Knowledge of clean room procedures

Cambridge Integrated Service

7/2001 - 4/2002

Claims Service Representative, Sacramento, CA

. Review Employee's Claim Form, pay and calculate TTD Rate, calculate

initial benefit payment, wage statements, input and review notes,

input diary dates.

. File and Serve attorney's office, litigation referral, schedule

Medical Evaluation, process mail, faxing, photocopying, objection to

bills.

. Create new files, send Benefit Letters to employees, answer and

initiate telephone call, set up medical appointments.

. Provide customer service as acquired.

Claims Net Inc.

7/1997 - 7/2001

Claims Assistant, Rancho Cordova, CA

. Calculating and paying disability benefits on Indemnity files,

reviewing and paying bills. Sending benefit letters, setting doctor

appointments, objecting to bills, setting reserves for MO files.

Referring files to QPR, Investigators and Attorneys. Daily contact

with medical offices regarding disability status of the claimants.

. Initial set-up and closing files, processed all incoming and outgoing

mail and other claims- related duties as assigned by the supervisors

and claims examiners.

Hewlett Packard/Manpower Inc. /Manpower, Inc. 3/1996

- 3/1997

Test Repair Operator, Roseville, CA

. Updated and reworked boards based on written procedures.

. Used soldering irons, hot air pencil, metcal tips and solder wave.

. Utilized Urp to update and rework boards.

California Fair Services Authority

1/1991 - 6/1997

Workers' Compensation and Liability Claims Clerk, Sacramento, CA

. Assisted in Liability and Workers' Compensation Claims Department.

Duties include, but not limited to: Initial set-up of IO, Mo and

Indemnity claims. Purging and storing files, entering reserves and

bill payments, printing checks, responsible in running check register

for accounting and entering check refunds and recovery. Check signing

and reserve setting on all open files.

. Performed other claims-related duties as assigned by the two Claims

Administrators.

Education:

. Business Certificate 1982 Cannon's International Business

College Honolulu, HI

. High School Diploma 1980 St. Francis High School

Philippines

Skills:

. Promis

. Olympus MX50 Microscope

. Microline 300 CD Scope

. SRD

. Micro washer

. Data Entry

. Type 55 wpm

Reference:

. Available upon request.

Contact this candidate