Hostess
Resume:
Resume
Name Kate Filimonova
Address M-Maklaya Street, 21/3, 515,
Moscow, 117198
Russia
Tel. No. +790********
Email: *********@****.**
Marital status Single
Education
• 09/2007 – 09/2012 High Diploma in Hospitality Management: Peoples’ Friendship University of Russia in Moscow
• 09/1995 – 09/2007 Lomonosov’s School: Orel, Russia
Languages
• English, fluent
• Spanish, intermediate
• French, elementary
Employment experience
Café “CoffeeDim”,
Orel , Russia
06/2009 – 09/2009
General Manager Assistant
• Supervising the personal development on standards of customer care
• Managed employee’s daily schedule and delegation of tasks
• Coordinated the service qualities
• Worked on the development of a new loyalty program
• Worked with finances of the company
• Cooperated with suppliers
• Made a week financial report describing the work of the company
Swisotel Krasnye Holmy
Moscow, Russia
06/2008 – 09/2009
Restaurant “Café Swiss” Administrator
• Monitored and maintained cleanliness and working condition of departmental equipment, supplies and work areas
• Constantly monitored staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards
• Welcomed all the guest offering them the best service
• Solving the conflict situations with guests
• Worked with the bills
• Received the phone calls and booked the tables for the guests
• Cooperated with the Front Desk to learn about special guests and the whole capacity of the hotel so that to organize a day work
Café “CoffeeDim”
Orel , Russia
06/2007 – 09/2007
Waitress
• Prepared tables for meals
• Met the guests and accompanied them to their table
• Presented menus to the guests and answered questions about menu items, making recommendations upon request.
• Informed customers of daily specials.
• Explained how various menu items are prepared, describing ingredients and cooking methods.
• Took orders from the guests for food or beverages.
• Served food and/or beverages to the guests
• Checked with customers to ensure that they were enjoying their meals and took action to correct any problems.
• Prepared checks that itemize and total meal costs and sales taxes.
• Removed dishes and glasses from tables or counters, and took them to kitchen for cleaning.
• Always was in uniform while during working hours.
Interests
Phograghy
Additional Information
• 2006 – Dele Intermediate diploma on Spanish
Contact this candidate