Operations management

J E F F A. T A N K E R S L E Y

** ***** ****

Atoka, TN.

901-***-**** email: **************@*****.***

O B J E C T I V E:

To impact the productivity of a transportation operation by contributing a diversity of management, business administration, sales coordination/customer service, negotiations/problem resolution, and traffic/logistics skills.

* Can draw on knowledge in TL, LTL, and storage/ warehousing specializations to provide key management to various areas of operations.

M A N A G E M E N T F O C U S:

Offer a successful business record of supporting the growth of national and independent transportation companies in the freight brokerage, third-party logistics, and transportation services, which includes development of marketing plans and coordinating transportation logistics. Have effectively used entrepreneurial thinking and drive to focus on opportunities and efficiencies.

Experience includes management of:

* Client relations- price quoting negotiations, sales, and consulting.

* Business management - accounting, operations analysis.

* Traffic/logistics to coordinate all phases of equipment/driver utilization, plan and expedite pick-ups/deliveries, and track/locate shipments.

P R O F E S S I O N A L E X P E R I E N C E:

KM LOGISTICS, INC. Memphis, TN 06/07- Pres

Operations Manager – Cummins Diesel. leadership and direction to management team that supervises/controls outbound productivity, and safety for this third party warehouse facility. Coordinate the outbound domestics and international distribution for all Cummins worldwide regional DCs. Supervision of 5 direct supervisors and 127 in-directs. Oversee the daily forecasts of pick/pack operation and usage of operation’s trailer pool. Develop and implement daily, weekly, and monthly operational plans to maximize utilization of available personnel and equipment resources.

* Ensure on-going training and development of managers and supervisors.

* Direct effort to promote safety and work toward zero lost-time accidents; responsible for claims investigations and monitoring OS&D.

* Involved all day-to-day aspects of operations, including:

- Client Relations - Training - DOT Regulations

- Container Pool Control - Computer Tracking - Driver Relations

- Logistics Planning - Routing - Communications with Shippers

* Conduct analysis/supervision of loading of outbound freight on trucks.

* Review operations, isolate operational inefficiencies, restructure teams, and improve overall production and team morale.

J E F F A. T A N K E R S L E Y

Experience Continued:

EMPIRE EXPRESS, Memphis, TN 6/06 - 5/07

Operations / Logistics Manager Directed all aspects of day-to-day operations (sales, production scheduling, employee development, customer relations, dispatching, and warehouse safety) for this mid-range transportation company. Utilized effective organizational and communication skills in negotiating all freight rates. Developed and implemented daily, weekly, and monthly operational plans to maximize utilization of available personnel and equipment resources.

* Recognized by clients and management for excellent interpersonal skills; consistently exceeded monthly sales.

* Offered leadership and direction to management team that supervises/controls outbound productivity, and safety of facility.

JACOBSON TRANSPORTATION, Memphis, TN 3/04 - 5/06

Account Manager Utilized effective sales, marketing, and management skills to enhance account management skill set, expand customer base, develop market opportunities, and to increase rapport with client base for this TL Transportation Provider. Planned and coordinated route scheduling and delivery time; efforts were effective in optimizing equipment utilization and reducing costs.

* Used effective logistics planning and management skills to optimize routes and costs.

TRANSPLACE LOGISTICS, Memphis, TN 10/01 - 3/04

Account Manager / Transportation Coordinator Applied business acumen to recognize business opportunities, and maximize their potential in the marketing of transportation services. Utilized sales, communication, and customer relations skills to develop a rapport with customers, assess their needs, and provide them with service that best suits their transportation needs, wants, and budget.

* Used effective organizational, planning, team development, and supervisory skills in managing and training 25+ personnel who handled all aspects of distribution including shipment planning, palletizing, quality inspection, and loading.

Prior Positions:

Driver Manager JNJ Express, Inc.

Warehouse Supervisor Williams-Sonoma DC

E D U C A T I O N:

Villanova University, Villanova, PA.

Masters Certification in Lean/Six Sigma

Complete 10/2009

UNIVERSITY OF ARKANSAS, Fayetteville, AR

M.S. Operations Management 6/08

Certification: Industrial Management 6/08

BELHAVEN COLLEGE, Memphis, TN

B.B.A. Business Leadership 5/05

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