Project Manager Management

ANIL PAL

Cell: 312-***-****

E-mail: ********@*****.***

SUMMARY

• Senior Technology Professional with over 18 years of experience designing, implementing and leading technology projects through their various stages.

• Adept at managing all phases of project management development life cycle, from needs assessment through testing and system implementation for clients in the Chicago area.

• Assisted in the design, configuration and implementation of the data center in the new NOC in Wheeling, WV, including data racks, network cabling and the relocation and installation of servers and data equipment.

• Implemented NetApp’s Snap Manager for Domino at the primary data center’s for backup.

• Migrate users to Exchange/Lotus Domino using migration tools.

• Implemented upgrade to Blackberry Enterprise 4.0 to 5.0.

• Virtualized 50% of the client servers from physical servers.

• Email Infrastructure/Disaster Recovery site set-up

• Archiving with Symantec Enterprise Vault for MS file servers and messaging environments.

• Implemented GSX, Server Admin Plus tools for messaging and server at the NOC.

• Maintain and support the local area networks and data centers at both Chicago and Wheeling WV, including switches, modems, cabling and network connectivity.

EXPERIENCE

Hyatt Regency Chicago Corporate Offices April 2012 - Present

Senior Project Manager

• Responsible for a 20,000 user worldwide Lotus Notes 8.x to Exchange 2010 migration project.

• Providing Notes/Domino/Blackberry Admin support, servicing a mixed R7/R8 environment,

• For International portion of migration project, created Migration Pre-Requisite Documentation, Modified 15 page Migration Plan, including Software/Hardware/Tools requirements, Calculated average Lotus Notes mailfile sizes and total data to be migrated, Reviewed, updated and re-submitted migration questionnaire survey provided by international sites, Created 60+ Pre- & Post-Migration support FAQ’s, Created Pre- & Post-Migration Communications to be sent to users.

• Worked on escalated cases for Active Directory and Core Operating System issues

• Software / Tools / Firmware: Forefront Identity Manager, Power Shell, Administration Service, BlackBerry Servers, 5.0.3.12, BlackBerry Manager, BlackBerry 4.0 Desktop Manager, File and Print Servers deployment, Quest Notes Migrator for Exchange (NME), Lync 2010, Lync 2010 Attendee, Binary Tree AMT for Exchange, Binary Tree CMT for Exchange, Global Active Directory Infrastructure.

Bishop Technologies, Elgin, IL September 2011 - April 2012

Senior Project Manager

• Worked with the fortune 500 companies Email and Instant Messaging (IM) archiving and security.

• Install and deploy Tools for eDiscovery

• Support and Consulting

Williams Lea, Chicago, IL (formerly a division of Bowne & Co) January 1999 – April 2011

Senior Project Manager

• Designed and lead email infrastructure set-up with load balancing and fail over plan – BES, Domino, and Exchange. 2007, 2010

• Data center build out in Wheeling West Virginia.

• Managed email environment shift from high risk site to a low risk site and a disaster recovery set-up

• Effectively administered, optimized and enhanced Lotus Notes/Exchange/BES infrastructures

• Identify business requirements and deliver cost-effective infrastructure solutions to the organization

• Propose different methods in updating hardware components of network and server and make it more user-friendly

• Assist in the integration, installation and evaluation process of products and systems. Also, give suggestions regarding its utility to seniors

• Utilized Microsoft Active Directory (AD) to manage objects, policies, users and groups.

• Migrated the users to Exchange using migration tools.

• Provide training for Level I and Level II staff on relevant SOPs and provide training for Level III staff on select infrastructure technologies

• Introduced, designed, and led Blackberry services implementation at Bowne

• Planned, configured, tested and implemented Blackberry services

• Support client related issues with PDA’s (blackberry, iPhones, Smartphones), desktops (Mac, PC)

• Software Spectrum Inc., Chicago, IL March 1997 – December 1998

• Senior Consultant

• Designed and developed sophisticated groupware applications using Lotus Notes 4/5/6/7/8 for clients.

• Datacenter NOC Engineer.

• Led efforts during Analysis and Design project phases: including designing and developing forms and navigator, creating views and agents, writing help documents and testing the applications before being rolled out to the production server.

• Consulted with Lotus Domino trouble ticket group to design and implement platform that analyzed and resolved outstanding Lotus Domino trouble tickets.

• Given additional responsibility to administer and enhance Lotus Domino 6.5 environment to ensure appropriate deliver of messaging services to 4,000 US users.

• Introduced advanced troubleshooting and server maintenance techniques, reducing Tier 3 problem ticket count from over 300 to 60 within 6 months

• Collaborated in migrating 12 messaging servers from Lotus Notes 6.2 to 6.4.

• Effectively resolved synchronization issues between desktops and mobile devices.

• Analyzed and eliminated non-utilized mail and data files on multiple servers, capturing 16GB of space.

Synectics Inc., Chicago, IL March 1996 – March 1997

Senior Consultant

• Designed and developed an Account Management System (AMS) application for the Construction Division for a client in the Chicago area.

• Gathered requirements, collated results and implemented required functionality for Underwriters, Risk Engineers and the Claims department. Application used to submit and maintain policies for current and potential clients. This application used existing data stored in MS Access tables, imported using VB-Link to Lotus Notes Databases

Workgroup Productivity Inc., Oakbrook, IL August 1995 - March 1996

Consultant

• Project Manager for Fortune 500 clients including: McKinsey, Kemper, Bosch, Allstate, and UOP

• Developed and maintain system applications using Lotus Notes

• Developed a Vacation & Time off logging system

• Developed applications using WIT the API Library 3.0

Arthur Andersen & CO, S.C., St. Charles, IL February 1992 - August 1995

Systems Staff

• Worked with the Development and Technical support team of the Andersen Consulting Training Management System (AC-TMS), and Arthur Andersen Tax Training Management System (TTMS). A Lotus Notes distributed application used to plan, coordinate, and track training in offices worldwide. The firm's largest and most comprehensive Notes applications, Interfacing with information sources on several platforms, it proved to be the basis for training management in other business units as well.

• Supported training applications by supervising a helpdesk that served users in nearly 100 locations worldwide. Interacted with these offices daily, maintaining, and enhancing the system at the server and at the workstation level. Created structured methods for tracking and measuring support performance, while creating a knowledge base of proactive procedures and techniques for dealing with common issues

• Received Andersen consulting mainline training which server to promote structured techniques for analysis, development, and installation of systems. At the same time, introduced new development methodologies, which reduced systems development time by half and cost by 85%

TECHNICAL SKILLS:

• Mware vSphere ESX & ESX 3.5 clusters, VMware VCenter Server

• Windows 2008 R2, Windows 2003 R2, Windows 2003, and Windows 2003/2008 AD, Windows 2008 ADFS

• VMware vSphere ESX & ESX 3.5 clusters, VMware VCenter Server

• Microsoft SQL 2005 / Windows 2003 Clustering

• NetApp Data Fabric Manager 3.8/4.0, NetApp SnapManager for SQL, NetApp

• SnapManager for VI, FlexClone, & SnapMirror

• Vizioncore vRanger, Vizioncore vReplicator, Vizioncore vFoglight

• LANDesk Management Suite, McAfee EPO

• Certified Lotus Domino R5/6/7/8 System Administrator; IBM Certified System Administrator Lotus Notes & Domino 6/7/8; IBM Certified Instructor – ND6 SA; IBM Business Partner

• ActiveDirectory 2008; ADFS, AD Deployment, AD to AD migrations

• Microsoft SQL 2005

• MS Windows (98, NT, 2000, 2003,2008 XP Professional & Server), Novell NetWare, AIX, Unix

• VMware vSphere ESX & ESX 3.5 clusters, VMware VCenter Server

• Design BES infrastructure, Load balancing, high availability, Blackberry Administration Service, BlackBerry Servers 2.2, 4.0, 4.1, 5.0.2.12, BlackBerry Manager, BlackBerry 4.0 Desktop Manager

• Lotus Notes Client / Domino Servers R3.x, 4.x, 5.x, 6.x, 7.x, 8.5, Domino Administrator, Domino Designer, Domino Domain Monitor (DDM), DC Global Calendar 7, Search 4.81, Sametime, QuickPlace/Quickr, TeamRoom, LotusLive, Domino Web Access / iNotes, Lotus Notes Diagnostic (LND), FirM for Lotus Domino, NotesPeek, Avaya Unified Communications, BigSky Remark Unified Messaging Assistant for Lotus Notes, ID Manager 4.5 for ND6 ID Management System, ServerAdmin Plus, Active Directory, TeamStudio

• Lotus to Exchange migration, Exchange to Exchange migration, Lync 2010 deployment

• MS Office Suite, Office 365 Cloud, MS Project, LanDesk, Symantec Enterprise Vault 8x, Exchange. 2007, 2010, Analysis, Design, Implementation, Migration Solution

• TCP/IP, SMTP, POP, IMAP, IIS, IAS, NPS

• Symantec Enterprise Vault (Email Archiving), Server Admin Plus, GSX, Trend Micro, Neverfail, EMC - Emailxtender – SourceOne, Management for Microsoft Exchange, /Domino, TransVault Archive Migrator

EDUCATION:

Southern Illinois University, Edwardsville, IL June 1991

Bachelor of Science in Business Administration; Specialization: (MIS) Management Information Systems

CERTIFICATIONS:

Certified Lotus Consultant (CLC)

Lotus Certification Exam in Application Development 1R4

Lotus Certification Exam in System Administration 1 R4

Lotus Certification Exam in System Administration 2 R4

Lotus Certification Exam in Developing Domino Applications for the web

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