I have more than ** years of experience managing, developing, and delivering internal and external training solutions. My expertise in instructional design concepts (ISD/ADDIE/CEP) delivers top notch training - both instructor-led and eLearning. One course was awarded a 2008 Award of Merit by the Society for Technical Communications. I create Microsoft Access databases to manage projects and deliverables.

PROFESSIONAL SKILLS

• Instructional Design (ADDIE) • Training Management • Curriculum Development

• LMS/LCMS • eLearning Management • Technical Writing

• EHS/OSHA compliance • Agile/Scrum • MS ACCESS Development

• Employee Development • Change Management • Operations Management

• Budgeting & Planning • Project Management • Knowledge Management

• ADKAR • Mentoring & Coaching •

COMPUTER SKILLS

Web Development & Graphics Tools: Captivate 4, Articulate Studio, Adobe eLearning Suite

Software Applications: FrameMaker Visio, Word, Access, Excel, PowerPoint, Lotus Notes, SharePoint, eGain KMS, Siebel

EDUCATION

University of Phoenix Fremont, Ca MAED/CI 4/2006 (3.94 GPA)

University of Phoenix San Jose, Ca BSIT 10/2004

Community College of the Air Force AA in Electronics and Instructional Technology

Master Instructor and Occupational Instructor Certificates

Villanova University Six Sigma Green Belt

Retired from the United States Air Force 1979-1999

PROFESSIONAL EXPERIENCE

Clipper Windpower June 2009 June 2011

Curriculum Lead

Developed curriculum design process based on ADDIE/ISD, PMI, and ADKAR.

Managed/Supervised small team of curriculum developers.

Responsible for globalization of training using internal and external resources.

Managed budget for hardware, software and travel of over $450,000 annually.

Implemented Skillsoft into new LMS; negotiated 70% discount.

Supported several cost-saving initiatives from CEO.

Developed all online/classroom/OJT HSE/ISO/NFPA training.

Oversaw implementation of new open source LMS (Moodle).

Developed Microsoft Access Project Management database to track training projects.

Developed linked Microsoft Access Reports database for custom LMS reporting/KPI mapping.

Established relationships/partnerships with SMEs, Sponsors, Stakeholders, and Partners.

Environment: Word, Access, Excel, PowerPoint, SnagIt, Photoshop, Visio, SharePoint, Moodle LMS, Captivate, Articulate, FrameMaker, Datastay, Skillsoft, OSHA, NFPA.

CIBER INC, Bloomington, IL (consultant) April 2008–March 2009

Organizational Development Analyst (ODA/BA)

Worked with project team experts to analyze project requirements for training (CEP), communication, and organizational change strategies (ADKAR). Developed ILT/eLearning training, developed communications strategies, and conducted Organizational Change efforts that promote the change.

Developed a Microsoft Access Project Management database to effectively track project deliverables, requirements, and billable time by project task as listed in Primavera.

Received Letter of Appreciation from the Future Microsoft Environment (FME) management.

Environment: Word, Access, Excel, PowerPoint, SnagIt, Photoshop, Firefly, Visio, Notes, SharePoint, eGain, Siebel, Windows Server 2003, Windows XP, ForceTen LCMS, Citrix, Inova, Nuance, IEX, ISD Agile/Scrum, and CEP.

ARIBA, Sunnyvale, Ca February 2005–February 2008

Senior Curriculum Designer

Created, implemented, and managed the methodology (Style Guide) for development and delivery of Instructor-led and Web-based training courses.

Implemented the use of scripts (storyboards) to facilitate multi-lingual translations (localization).

Periodically delivered “Train the Trainer” training on new courseware to instructors and vendors.

Created and implemented the use of Course Plans and Course Request Documents, reducing the amount of time to perform Needs Analysis in half.

Awarded monetary spot bonus during FY 2006 in appreciation for hard work and efforts.

Courseware awarded a 2008 Award of Merit by the Society for Technical Communication (STC).

Environment: Word, Access, Excel, PowerPoint, SnagIt, Photoshop, Captivate, Visio, HTML, XML, FrameMaker, Dreamweaver, Acrobat Pro, WebEx, Perforce, and Agile.

COMCAST CABLE, San Jose, Ca August 2002–February 2005

Field Sales Manager and Training Specialist

Managed all Sales Channels and $40,000 per week commissions program.

Developed user guides and published weekly reports and newsletters for employees.

Created and maintained a database for tracking sales and commissions, saving over 250 labor hours per month. Developed Sales Leads database for Sales Supervisors to track/assign leads and audits.

Awarded Top Performer award 2 consecutive quarters by the Regional Vice President for my database development which went beyond my normal duties.

Environment: Word, Access, Excel, PowerPoint, SnagIt, Windows Server 2000, Windows XP, Photoshop, and ISD.

CIENA CORPORATION, Cupertino, Ca February 2001–March 2002

Senior Training Documentation Engineer

Created and implemented development procedures for creating instructor led courses that use both lecture/discussion and hands-on training techniques. Procedures approved for ISO 9002.

Mentored other developers and leads on instructional design process.

Developed CBT courses for new Delta information, saving time and money in travel.

Environment: Word, Access, Excel, PowerPoint, SnagIt, Photoshop, Visio, FrameMaker, Dreamweaver, Fireworks, Acrobat Pro, SONET, TCP/IP, Telecommunications, and ISD.

ON COMMAND CORP., San Jose, Ca October 1999–February 2001

Senior Training Developer, DLP Manager

Created documentation related to RF/MATV communications, LAN/WAN design and union relations.

Performed conflict resolution to resolve issues related to program development.

Built complete Learning Management System (LMS) that included development of a relational database (Access) and CBT courses that resulted in a savings of over $50,000 by developing in-house. LMS stored on Microsoft Windows 2000 Server platform. Linked the LMS with HRIS system.

Environment: Word, Access, Excel, PowerPoint, SnagIt, Photoshop, Visio, HTML, ASP, XML, JavaScript, FrontPage, Fireworks, Acrobat Pro, Windows Server 2000, Union Relations, Project Management, RF theory, and ISD.

UNITED STATES AIR FORCE (RETIRED) September 1979–September 1999

Electronic Warfare Systems: Various progressive duties including troubleshooting and repairing classified electronic equipments, Training & Documentation Manager, IS Manager, Production Supervisor, Project Manager, and Program Manager. Platforms: B-52G, RC-135 V/U, & U-2.

Environment: Word, Access, Excel, PowerPoint, SnagIt, Photoshop, Visio, HTML, ASP, FrontPage, Acrobat Pro, Maintenance Management, Electronics, Avionics, Information Technology, ISD, Test and Measurement, Train the Trainer, Technical Writing, Windows Server 2000, Windows 3.11, and Leadership and Development.

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