LINDSEY MCFARLIN

**** ******** ***** ******: 210-***-****

Converse TX,78109 Email: n5le9i@r.postjobfree.com

PROFESSIONAL PROFILE

Experienced professional with background in insurance and marketing with a primary focus on customer service and sales. Proficient in written and oral communication with specialization in visual media. Demonstrates strong organizational skills and time management to provide efficiency in product optimization and profitability. Charismatic, innovative, and adaptable in high stress environments.

BACKGROUND SUMMARY

Market Expansion & Development Field Investigation & Analysis

Industry Event & Classroom Presentation Logistics & Warehousing

Personnel Development Policy & Procedure Compliance

Customer Education & Retention Strategic Networking & Prospecting

Technical Proficiency: Xactimate® 27.5, Microsoft Office Suites, Internet, Adobe, Tool Watch ®

EDUCATION

Bachelors of Marketing and Business Administration: Texas State University, San Marcos 2008

LICENSURES

Multi-Line Adjuster License: TEXAS July 2011 #1703323 & LOUISIANNA April 2012 #559698

State Farm IDL Certification, Former Personal Lines and Life License holder 2008

PROFESSIONAL ACCOMPLISHMENTS

Improved Material Handling Process- installed and implemented tool and equipment tracking software. Physically tagged and inventoried company assets at multiple job sites. Results: Streamlined supply chain deliveries, reduction in theft and misplacement of tools, created efficiency and productivity of workflow.

Created 24-hr On Call Program- instituted unprecedented response program for service calls. Claim response was streamlined to optimize initial assessment by field representative before deployment of technicians, monitoring progression of claim, and include a final evaluation of service performance.

Results: restructured communication of response team, reduction of errors, cost, and time as well as gain of customer satisfaction and trust.

Expanded sales and marketing effort into a multi-industry campaign- pursued customary clientele such as insurance agents and commercial property owners while expanding business horizons in the real estate and home improvement markets. Marketing Campaigns, Continued Education Class instruction, and network event demonstration strengthened brand awareness and demand. Results: client retention, greater range and scope of service, and most importantly higher sales.

Implemented Bilingual Sales Approach- recognized gap in language barrier for growing saturation of Mexican National customer base. As manager, I trained sales staff through repetition, poster boards, and role-play to better understand, communicate, and anticipate a customers needs. Results: Increased sales and Rewards Program customer enrollment. Ease in fitting room and point of sale processes for an overall more fluid and culturally aware sales staff.

Designed Visuals to Maximize Sales and Flow- reviewed and analyzed all factors logistically and aesthetically affecting sales. Placed displays according to demand of product, customer traffic flow, and theft prevention. Results: Increased and stabilized profit margin, decreased theft, and heightened brand awareness.

EMPLOYMENT HISTORY

SAM’S BURGER JOINT, San Antonio, TX 2011-Now

Bartender

Responsible for liquor and food sales, live music hall event setup, promotion, and inventory. Part-time.

KLECKA ELECTRIC INC., San Antonio, TX 2010-2011

Warehouse Manager

Responsible for logistics, warehousing, & Tool Watch® Software, and deliveries in San Antonio.

SERVPRO NORTH CENTRAL, San Antonio, TX 2010

Marketing/Sales Representative, Field Manager

Responsible for sales, customer management, advertising, inspection reports and 24 hr. response team.

LIBERTY MUTUAL INC., San Antonio, TX 2008-2010

Sales Representative

Responsible for auto, home and life policy sales, open networking, and group account marketing.

BCBG MAX AZRIA, San MARCOS, TX 2006-2008

Assistant Manager

Responsible for sales, staff management, visual standards, theft prevention, and payroll.

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