Customer Service Manager

Summary

Currently furthering my education with ITT Technical Institute and looking to obtain a technical support position with a company that provides opportunities to serve the customer and the company utilizing strong technical and customer service skills.

Skills

• Microsoft word

• Microsoft security

• Binary codes

• DOS commands

• Linux

• Visio

• Linux security

• Configuration DNS, Active Directory and Cisco routers and switches

• Strong written and oral communication skills

• Norton Anti-virus

• McAfee

• Spyware

• Virus and spam removal • Basic knowledge of computers

• Microsoft office-, Excel, PowerPoint, Access, Outlook, Publisher, Visio

• Network standards and protocols

• Wan technology and application

• Windows 7

• Customer service

• Windows Server 2003

• GUI Applications

• Router interfaces and internal components

• Cisco routers

• Firewall

Professional Experience

Carrabba’s Italian Grill – Willow Grove, PA June 2010 – May 2012

• Assistant Kitchen Manager – Promoted June 2011

• Assisted Kitchen Manager in creating a schedule for the line chefs

• Performed opening and closing responsibilities for the restaurant to run smoothly

• Placed food orders for the entire restaurant to restock the kitchen and pantry

• Trained new employees

• Line Chef

• Worked on the line fulfilling orders and special food requests for guests

• Skilled in all positions within the kitchen including: salad station, appetizers, hand made pizza station, desserts, grill, and sauté stations1, 2, and 3 on the line

• Came in early to ensure that the line is set up for success and help open

• Prep Chef

• Prepared the food for opening the restaurant for all stations

• Responsible for knowing all recipes and components of each item on the menu

• Assisted with signing for and stocking of product orders

Carrabba’s Italian Grill-Orlando/Lake Buena Vista- November 2008- June 2010

• Prep Chef

• Prepared the food for opening the restaurant for all stations

• Responsible for knowing all recipes and components of each item on the menu

• Assisted with signing for and stocking of product orders

• Line Chef

• Trained and skilled on cold side stations including: salad station, appetizers, hand made pizza station, and desserts

• Trained new employees

• Came in early to ensure that the line is set up for success and help open

SeaWorld Orlando – January 2005 - November 2008

• Line Chef - January 2006 – November 2008

• Most experience in Voyager’s Smokehouse and the Spice Mill, worked where help was needed

• Worked within multiple restaurants throughout the park

• Train new employees

• Help managers with specific tasks

• Customer Service - January 2005 – December 2005

• Performed security guard actions of monitoring young toddlers within the playground facility to ensure safety and accountability of location

• Certified in First Aid to assist with minor medical needs

• Assisted customers with inquiries about the park and general information

Doubletree hotel – Orlando, Fl January 2004- December 2004

• Worked front desk assisting with guest inquiries and needs and performed check-in and check-out duties

• Cross trained in room service duties to be able to assist if needed

• Assisted in solving customer complaints

Education

ITT Technical Institute – Plymouth Meeting December 2010-december 2012

Pursuing an Associate Degree in Information Technology – Computer Network Systems

Current GPA: 3.0

Attending morning classes – available for full-time/part time work

MID FLORIDA TECH – Orlando, Fl January 2005 December-2007

Commercial Foods and Culinary Arts degree

GPA: 4.0

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