Customer Service Sales

ROBERT D. RICKMAN

*** ********* *****, ************** ******** 22407

540-***-**** (Cell)

****************@*****.***

CITIZENSHIP: United States of America

CAREER OBJECTIVE: Seek challenging career in field of technology or communications.

QUALIFICATIONS…summary:

Over five years of dynamic successful experience in the management, sales, presentation, and delivery of AT&T, Sprint, Verizon, and T-Mobile products and services coupled with four additional years of experience in hardware/software trouble-shooting and network operations. Excel in the ability to progressively increase sales through developing creative marketing techniques, managing inventory levels, promoting a high-level of customer satisfaction, and timely trouble-shooting and resolution of product usage and connectivity issues. Detailed individual with excellent planning, organization, communication, analytical, and problem-solving skills. Skilled in the operation of AT & T mobile systems and wireless terminology. Self-motivated individual with strong ability to lead and motivate others.

TECHNICAL SKILLS/SOFTWARE: Microsoft Word, Excel, PowerPoint, personal computers, wireless equipment, network routers, network and device programming and trouble-shooting, managing and monitoring WAN and LAN resources, monitoring data and voice traffic, providing technical and performance support, and the operation of copier and fax machines.

WORK EXPERIENCE:

2007 – Present, Wal-Mart Corporation, Fredericksburg, Virginia

Merchandise Manager/Customer Service Manager/Support Manager

• Manage cashiers and courtesy clerks; prioritize, schedule, organize, and delegate assignments through use of effective labor management tools

• Sell AT&T, Sprint, Verizon and T-Mobile products and services, trouble-shoot and resolve product hardware and connectivity issues

• Provide optimal solutions; maintain high-level of customer service

• Communicate with Store/District Managers to relay sales volumes and employee achievements

• Oversee training of new associates; provide mentoring to low performing associates

• Enforce all operational policies, maintain store compliance to company standards, and manage corporate sales expectations to maximize revenue and minimize losses

• Review store's sales data and take action to grow revenues, control costs, and ensure appropriate inventory management; ensure store is current with pricing and merchandise placement

• Stock merchandise, complete weekly orders, and schedule stock counts

Achievements: Received vendor recognition for increase in monthly sales volumes.

2006-2007, Factory Card and Party Outlet, Colonial Heights, Virginia

Assistant Manager/Merchandise Manager

• Ensure appropriate inventory management, pricing, and merchandise placement

• Manage cashiers and courtesy clerks; prioritize, schedule, organize, and delegate assignments

• Maintain high-level of customer service

• Oversee training and provide mentoring to low performing associates

• Stock merchandise, complete weekly orders, and schedule stock counts

• Prepare bank deposits and sales reports

Achievements: Re-organized backroom and sales floor to streamline delivery of products and services that resulted in both an increase in the timeliness and dollar value of completed sales, and a decrease in the excess and outdated inventory and the associated costs to maintain those inventories.

2005-2006, Global Cellular, Midlothian, Virginia

Store Manager

• Enforce all operational policies, maintain store compliance to company standards, and manage corporate sales expectations to maximize revenue; minimize losses by adhering to company’s loss prevention program

• Manage cashiers and store sales and take action to grow revenues, control costs, and ensure appropriate inventory management, pricing and merchandise placement

• Create; prioritize, schedule, organize, and delegate assignments

• Sell AT&T, Sprint, Verizon, and T-Mobile products and services, trouble-shoot and resolve product hardware and connectivity issues; repair or replace defective product hardware

• Determine and provide optimal solutions; maintain high level customer service

• Establish phone plans; research and resolve customer billing and payment concerns

• Communicate with Store/District Managers to relay sales volumes and employee achievements

• Oversee training of new associates; provide mentoring to low performing associates to increase product knowledge and service skill levels

• Stock merchandise, complete weekly orders, and schedule stock counts

Achievements: Received management recognition for ability to sell and market products.

2004-2005, Winn Dixie, Midlothian, Virginia

Assistant Manager

• Manage cashiers and courtesy clerks; prioritize, schedule, organize, and delegate assignments through use of effective labor management tools

• Determine and provide optimal solutions; maintain high level customer service

• Oversee training of new associates; provide mentoring to low performing associates to increase product knowledge and service skill levels

• Stock merchandise, complete weekly orders, and schedule stock counts

Achievements: Recognized by management for being very organized and hardworking; received additional recognition for perfect time and attendance.

1999-2004, United States Navy

Hardware/Software/Network Technician

• Troubleshoot user hardware and software concerns

• Triage Level II and Level III trouble tickets

• Research and resolve network switch and connectivity issues

• Collaborate with development staff to recreate problems in the test environment

• Complete multiple simultaneous tasks within established timeframes; perform special projects

• Ensure complete and timely problem resolution

• Update and track hardware, software and connectivity issues within ticketing/tracking system

• Interface with infrastructure, database, and development staff

• Actively contribute to ongoing process improvement

Achievements: Received honorable discharge, 2004

SECURITY CLEARANCES: Secret Clearance, United States Navy, 1999-2004

CERTIFICATIONS: Certified in AT & T, Sprint, Verizon, and T-Mobile products and services

MILITARY SERVICE: United States Navy, 1999-2004

VOLUNTEER SERVICE: Children’s Miracle Network (2007- present); created video of organization’s mission and accomplishments for community awareness and designed marketing approach that over a two-month campaign period raised over $15,000.00 in contributions.

References Available upon Request

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