Customer Service Manager

Location:

Salary:

$8.00 per hour

Posted:

August 09, 2011

ELIZABETH S. NIBERT

Email: *********@*****.***

Customer Service Representative

PROFESSIONAL WORK HISTORY

Gap, Inc. Direct Grove City, Ohio

Customer Service/Style Consultant 8/1999 to 7/2004

• Took customer calls and placed their orders

• Performed excellent customer service and tracked their packages

• Informed customers of material specifications (wash or dry clean)

• Handled customers’ complaints with tact and swiftness

• Assisted customers when gift cards were stolen, lost or fraud was committed and educated them on the amount left on card

Cendant Westerville, Ohio

Membership Services Representative 6/1998 to 8/1999

• Responsible for customer and membership retention

• Locating other places for members to use membership

• Handled customer complaints

• Encouraged customer membership upgrades

Eddie Bauer/Spiegle Distributions Groveport, Ohio

Packer 8/1991 to 6/1997

• Made boxes to pack items for shipping

• Checked to insure all items on order sheet were in boxes before shipping

• Completed quality inspections setting aside incorrectly packed boxes

• Stocked and reloaded items for packing and boxes

• Maintained clean work area after each shift completed

EDUCATION

Meadowbrook High School Cambridge, Ohio

• Diploma