Project Manager

W. Wynona Sisneros

* ******* ***** ****: 707-***-****

San Anselmo, CA 94960 ************@***.***

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SUMMARY

Dynamic and resourceful professional with more than 10 years experience in Residential Mortgage with expertise in Process and Project Management. Experience in analyzing and redesigning business processes to strategically focus critical business functions. Strong success in enterprise wide-projects and new business model processes both nationally and internationally. Proven ability to lead teams to achieve focused results and creative solutions.

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PROFESSIONAL EXPERIENCE

General Services Administation San Francisco, CA 2008-present

Sr. Business Analyst

Coordinate with management and business units for the implementation of a regional content management system for Public Buildings Service. Acted as project management lead for document image capturing implementation and database management, resulting in 4,000,000+ pages scanned to date to a centralized database, 20% being shredded after capture.

• Implementation of backfile conversion of business unit documents. Including coordination with business units to organize documents and set up of scanning facilities in San Francisco and Los Angeles.

• Negotiated for office space, excess furniture procurement, hardware procurement and office set up

• Implementation of Captiva InputAccel software and establish sub-contractor process with oversight of the scan team consisting of 18 onsite and offsite staff.

• Coordinated the set up of a distributed capture solution in 27 geographically dispersed offices.

• Provided written documentation for scanning contract justifications and negotiation of contract price and scope.

• Responsible for the management of project timeline. Tracked monthly budget to verify project was within expected guidelines and that invoicing from sub-contractor was accurate.

• Worked with software vendor to procure the quotes for the yearly software maintenance contract.

• Coordinate with management to verify the ongoing software needs and with the sub-contracting scanning vendor to complete the annual maintenance contract.

• Configuration of scanning processes for both thick client and web-based eInput scanning stations.

• Worked with technical team to implement upgrades in scanning servers and clients, including both thick client and thin client scanning software with configuration of over 100 processes. Server upgrades includes 2 Development Servers, 2 Staging Servers, and 2 Production Servers with full software regression testing and 100% testing of all scan process to verify implementation in each stage

• Facilitated meetings with business units to gather and document requirements for a Documentum implementation and ensure all requirements for autofiling and workflow implementation were met.

• Consolidated data for document types and required metadata to provide basic structure for system taxonomy.

• Provided end user support and training on Documentum and scanning.

• Detail as team lead for 60 days. Successfully completed User Acceptance Test (UAT) for Documentum 6.0 upgrade. Coordinate the roll-out and end-user communication for the upgrade.

Domaine Chandon Yountville, CA 2008

SAP Project Administrator

Coordinate all logistics for a 2 winery SAP implementation project. Oversee that logistics are completed on time and on budget while working with both business and IT personnel at the local and international offices.

• Working with a project staff of 20 people from 4 different countries to coordinate all project presentations and meetings.

• Procured modular office space to house the project team including vendor bidding process, county permitting for facility and functional set up.

• Arranged the corporate housing and rental cars necessary to house and maintain the project team. Due to the stringent bidding process employed, the company saved approximately 5% of amount budgeted for these items.

Greenpoint Mortgage Novato, CA 2000-2007

VP-Wholesale Regional Closing Manager (2003-2007)

Coordinated and managed 10 closing branches globally to ensure company procedures and processes met quality assurance standards to maintain highest customer satisfaction.

• Managed closing staff in 8 to13 wholesale branches in 4 states with a combined funding volume of $600m monthly. Maintained a below corporate-average error rate of 1%. Retained key staffing in closing positions that are prone to churning.

• Implemented new incentive structures for wholesale closing staff, which resulted in an 8% reduction in collateral errors division-wide.

• Co-sponsored and co-authored the Capital Expenditure Plan for the Parallel Processing Project, which was expanded to become the enterprise-wide Paperless Initiative. One of three process owners representing the business in the Paperless Initiative Project.

• Participated in the establishment of a successful offshore loan document-drawing venture.

• Promoted to Process Owner for ongoing management of offshore relationship including communication between vendor and branches, control of daily volume capacities and training requirements for offshore agents.

• Acknowledged as Subject Matter Expert for closing related issues for all divisions and departments within the corporate structure. Became a “go-to” source for solving closing related issues and was a key participant in numerous enterprise-wide projects and support committees.

Retail Closing Manager ( 2002-2003)

Managed a closing staff of 10 in 2 retail closing centers with oversight of daily staff volumes, quality metrics and process improvement.

• Successfully managed closing staff of 10 in 2 retail call centers in CA with combined funding volume of $100m monthly.

• Monitored management reports to meet corporate quality and shipping metrics. Updated retail closing workflow to address quality metrics and turn times resulting in the first single-office $100m funding month in the retail platform.

• Resolved all closing related issues involving both external and internal customers resulting in increased pull through of loans and improved customer retention.

Retail Loan Processor (2000- 2002)

Processed loan applications for 5 retail loan officers. Managed large pipeline of loans and coordinated receipt, review and routing of borrower loan documentation.

• Responsible for a pipeline of 100+ loan applications from 5 loan officers. Verified submitted documentation and packaged loan files for submission to underwriting. Communication of loan documentation requirements to retail loan applicants.

• Trained and mentored junior loan processors as part of a team environment.

The Meyer Group Sacramento, CA 1997-2000

Loan Processor/Office Manager

Processed loan applications for 2-5 loan officers in a mortgage brokers office. Coordinated office processes including phones, supplies and payroll.

• Responsible for a pipeline of 25+ loan applications from 2-5 loan officers. Verified submitted documentation and packaged loan files for submission to wholesale lenders. Coordinated communication between loan officer, lender and borrower.

• Facilitated daily office operations including phones, supplies, monthly reconciliation of billing and payroll.

• Obtained CA Real Estate Salesperson License to supplement ability to communicate with borrowers and other external customers.

EDUCATION

BS, Oregon State University

Corvallis, OR

LICENSES/CERTIFCATIONS

CA Real Estate Salesperson License

CA Department of Real Estate

ITIL v.3 Certification

AIIM ECMp (Enterprise Content Management Practitioner) Certification

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