Customer Service Assistant

*** ******* ** #**** • ATLANTA,GEORGIA.*****

PHONE 678-***-**** • E-MAIL **********@*****.***

STEPHANIE GRISHAM

OBJECTIVE

To obtain a position that utilizes my skills in developing and maintaining my management and customer service skills as well as good work ethics. Also capable of managing external relationships, satisfying customer/client needs through resourceful problem solving and appropriate verbal and written communications.

PROFESSIONAL EXPERIENCE

December 2005/ July 2011 Atlanta-Fulton County Library

Library Assistant SR

• Provided lead direction to assigned staff as required, including establishing workloads, prioritizing work assignments, monitoring employee performance, interpreting polices and procedures, and resolving issues.

• Responsible for scheduling and managing public meeting rooms.

• Provided customer service to resolve patrons concerns and/or issues.

• Performed library accounting functions and managed budget accounts within assigned area.

• Performed computer data entry to create records within assigned area.

• Maintained library files and bibliographic data for the library’s online catalog within assigned area.

September 2004/April 2005 Pink Jean, LLC

Sr. Office Assistant

• Managed Client related expenditures including travel, food, and miscellaneous items with an Excel spreadsheet.

• Answered incoming and outgoing calls.

• Coordinated travel arrangements such as booking hotels, car rentals, and airline tickets.

• Ordered supplies, maintained business calendar for office manager.

• Coordinated conference calls.

• Managed filing system, typed memos and contracts.

• Scheduled appointments for clients and office mangers.

April 2000/August 2004 City Of North Miami Beach

Librarian Assistant

• Managed a 5 line phone system which included transferring and routing calls to the correct departments within the city.

• Provided general administrative and clerical supporting as required (copying, filing, faxing)

• Processed all incoming and outgoing books.

• Issued Library cards to patrons use.

• Placed holds on books patrons, also in charge of interlibrary loans.

• Repaired damaged materials, also Supervised 3 to 4 employees.

October 1999/May 2001 Burdines Department Store

Cash office/ Sales Associate

• Front office receptionist for retail environment. Managed a 10-line phone system.

• In charge of helping customers with selecting gift-wrap

• Supervised employees in the cash office, make deposits at the end of the night. Receive cash drawers at the end of the night from all registers.

• Giving out pay checks to employees.

• In addition, close and open credit card accounts, and take account payments.

October 1997/January 1998 United States Post Office

Mail Sorter

• Directed items according to established routing schemes, using computer controlled keyboards or voice recognition equipment

• Distributed incoming mail into the correct boxes or pigeonholes.

• Cleared jams in sorting equipment.

• Operated various types of equipment, such as computer scanning equipment, addressographs, mimeographs, optical character readers, and bar code sorters.

EDUCATION

August 28,1998-June 6, 1994 Booker T Washington High School

Atlanta, Georgia

Soft Skills: experience in performing Administrative office work to include duties such as telephone usage, filing, typing, handling customers questions or complaints, data entry, computer usage, Handling money, Experience with

Computer Proficiency:

MS Office (Word, Excel, and Outlook), DINEX, SIRSI (library information management systems)

REFERENCES

Upon Request

Contact this candidate