Customer Service Manager

Jodi Cruse Gilliam

*** ****** ****** *****

Temple, GA

Home Phone 678-***-****

Education:

• W.P. Davidson High School

Mobile, Alabama

****-****

Trident College

Charleston, South Carolina

1995-1997

Psychology Major

Experience:

• Belk

Arbor Place Mall

Douglasville, Georgia

2010 - Current

Clinique Counter Manager

As a Clinique Business Manager I had many responsibilities. I started the counter in July 2010 and it was down almost 40 percent Through counter coaching and establishing a higher clientele, outsourcing, and the awesome selling ability of my team we were able to exceed that 40% in just six months! ! Since I have been giving the position with Arbor Place, our counter was number one in region for four months running, I love a challenge and I love to succeed! I respect everyone I work with and know I can do whatever needs to be done to run a successful business! I have been in this industry for many years and I love it!

• Clinique Cosmetics

Macys, Belk, Dillard’s locations in the Greater Atlanta area

Atlanta, Georgia

Spring of 2010

Promotional Consultant

As a promotional consultant my responsibilities were a lot lighter. I traveled to different stores throughout the greater Atlanta area and provided support to their team s to help drive their business!

• Macy's

Town Center Mall

Kennesaw, Georgia

2009-2010

Clinique Consultant

*Currently Part time, my sales numbers rank as high as all the Full Time Consultants at the Million Dollar counter I work for. I have had numerous Clients from other lines come to Clinique based on my knowledge of Clinique products and outstanding customer service.

• Dillard's Dept. Store

Springdale Mall

Mobile, Alabama

1997-2003

Clinique Consultant/Lancôme Makeup Artist

*Skincare Demonstrations and Makeovers

*Take Inventory

*Customer Service

*Answering Phone Calls

*Running a Cash Register

*Assisting the counter manager

• R&M Sporting Goods

Citadel Mall

Charleston, South Carolina

1995-1996

Asst.. Purchasing Coordinator

*Purchasing and returning of merchandise while working directly with vendors.

• Sports and Recreation Inc.

Mobile, Alabama

1990-1995

(Company no longer in business)

*Answering phones

*training employees

*Working the customer service desk

*Briefly worked as Administrative Asst. Helped make schedules, added receipts and money to hand off to Wells Fargo

*Worked as a Purchasing Coordinator and answered phones, assisted Buyers at Corporate office with Invoice problems, and assisted warehouse with inventory problems

Jodi Cruse Gilliam

Volunteer Experience:

• Spoke to and supported battered women's group

Computer Skills:

• Microsoft Windows XP, Windows Vista, Windows 7, Linux OS, Microsoft Office Products.

• Waiting Room Solutions

• Can type 80 wpm

• Macy's POS application

Interests:

• Spending time with family

• Writing

• traveling

• interested in the latest fashion trends whether it is hair, clothing, or makeup.

Contact this candidate