Brenda Burgess

*** ***** ***** ****, **** City, SC 29560

Home Phone 843-***-**** Alt Phone 843-***-****

n4uoi2@r.postjobfree.com

OBJECTIVE

To secure a position as a customer service representative with an established organization utilizing my skills,knowledge and experience.

SUMMARY OF QUALIFICATIONS

Customer-focused customer service professional with stong in-bound and out-bound call center experience for leading communications companies and expert knowledge. Skills include a demonstrated competency in windows applications,keyboarding proficiency and use of automated system. Articulate with excellent verbal and written communication skills.Diplomatically resolve customer complaints and diffuse tension to ensure customer retention.

EMPLOYMENT

11/4/2008-1/06/2010 ASSURANT Florence,SC Hazard Insurance Processor I Make and receive calls to agents and insurance companies to

get homeowners renewal premium and pay claim.

12/09/2004-10/30/2008 FLORENCE SCHOOL DISTRICT 3 Lake City, SC Instructional Assistant Assist 5k teacher with various curriculum

activities with the students.

10/05/2001-11/7/2004 WASHINGTON MUTUAL Florence,SC Customer Service Representative correct and key information on mortage loans,

took calls from clients to resolve issues on mortage loans, process and file loans.

03/14/1998-1/10/2001 CHAMPUS TRICARE (BCBS) Florence,SC Claims Associate I & II took calls from beneficiaries to resolve issues on

medical claims, process and key medical claims into the system, work deferrals on medical codes such as icd-9s

fax and file claims.

EDUCATION

08/1989-06/1992 Lake City High School Lake City, SC Diploma

08/2006-11/2007 Williamsburg Technical College Kingstree,SC

REFERENCES

References available upon request.