Customer Service Assistant

Kali Hyatt

**** ******** ****** ● Dothan, AL ****3 ● 334-***-**** ● **********@*****.***

Objective

. To successfully obtain a position with an established company that would allow me the opportunity to showcase my skills, work ethic and work experience.

Computer Experience

• Proficient in the use of Microsoft Word, Excel, Power Point, & Microsoft Work. Skilled Typist.

Professional Experience

THE COCHRAN FIRM – LEGAL ASSISTANT, DOTHAN, AL, FEB. 2011 - PRESENT

Assisted attorneys in collecting client information, medical treatment, detailed descriptions and updates concerning the client’s disabilities, correct legal document submission to proper parties, status of disability claims and all client and/or Social Security Administration correspondence.

Solely responsible for managing 250+ client files at a time, oral and written communication with clients and opposing law firms, Social Security and Disability Determination.

Served as the liaison between Social Security and the client throughout the entire length of the claim.

Took fast paced, high volume calls on a daily basis and answered/resolved any client inquiries and concerns in a professional and courteous manner.

Directed, evaluated and coached each individual client to ensure they received the best possible care involving their disability claim.

Helped find quality hospital treatment and medication affordability for clients in need.

Set goals and met deadlines pertaining to filing disability appeals and resubmitting denied claims.

Developed high sense of diligence and ability to multi-task complex assignments with tight deadlines.

ACA FINANCIAL SERVICES – ASSISTANT MANAGER, OZARK, AL, OCT. ’09 - MAY ’10

Responsible for supervising office work load and work flow.

Established and maintained positive customer relationships and provided excellent customer service by identifying and resolving customer complaints and concerns.

Directly involved with handling bank withdrawals, deposits and cash checking.

Provided services to customers by receiving loan payments and deposits.

Developed strong comprehension of tax knowledge by assisting clients with all aspects of tax preparation.

Created daily audit reports for staff members.

SHARP LINE CONSTRUCTION–OFFICE ASSISTANT, DOTHAN, AL JAN. ’09 - OCT. ‘09

Developed superb multi-tasking skills.

Discovered strong bookkeeping skills by administering cash intake and order placement for customers on a daily basis.

Issued purchase orders for clients.

Responsible for maintaining/ organizing all office files and learned how to prioritize and organize work flow.

Directly involved with team of staff members regarding job estimates.

Developed excellent customer service skills by handling inquiries, determining customer needs and providing solutions with regards to their banking requirements.

Processed transactions including bank withdrawals, deposits and cash disbursement.

Perfected marketing skills by advising and educating customers regarding their options via marketing calls.

Promoted and sold in-store products and gained workable knowledge of the banking, economics and financial aspects of the company.

Responsible for the organization and maintenance of all confidential customer and company files.

Education

CHIPOLA COLLEGE – Marianna, FL 2005 - 2006

WALLACE COMMUNITY COLLEGE – Dothan, AL, Associates in Science 2003 - 2005

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