Data Entry/Customer Service
Resume:
Barbara Alexander
North Lauderdale Fl, 33068
Summary of Qualifications:
A highly talented and motivated customer service representative with over 8 plus years experience. Proven track record of maximizing the external/internal customer’s experience.
Proficient in Microsoft word, Excel, Power point, internet and outlook.
Ability to follow verbal and written instructions.
Problem solver, multi task, flexible and dependable.
Works well with minimal supervision.
quick learner.
Demonstrates exceptional and professional telephone etiquette.
Experience: BMV Debt Management Boca Raton Fl
Data Entry February 2010 to January 2011
Entered alphabetic numeric and symbolic data from source documents into computer, using data entry device, such as a keyboard and optical scanner.
Compared data entered with source documents, and re-entered data in verification formant on screen to detect error.
Complied, sorted and verified accuracy of data to be entered.
Berkley’s Group Fort Lauderdale Fl
Customer service October 2004 to April 2009
Recommended corrective action to addressed customer complaints.
Complied statistics on work volume, customer service request and complaints using computer data input by employees.
Notified customers when service was completed and accepted payments.
Maintained knowledge of customer’s products.
Marcom Fort Lauderdale Fl
Customer service November 2003 to October 2004
Performed inbound and outbound calls.
Explained service plan to provide better service to customers.
Provided customers with brochures and information concerning products.
Pricing and shipping time and cost.
Lifewatch Boca Raton Fl,
Customer service January 2004 to January 2005
Provided information addresses inquiries and complaints to maintain customer satisfaction.
Prepared special order worksheets and faxed EKG reports to doctors offices.
Typed customer information performed trouble shooting to assist patients with EKG monitors.
Education: John Adams high Queens, New York
Diploma
References: Available upon request
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