Manager Service
Resume:
Brent Burton Royals
Greensboro, North Carolina 27403
United States
Home: (336) - 2940693
Work: (336) - 3036125
Service Advisor/Manager for automotive repair facility.
Well versed in most aspects of franchise dealer operations
Trained extensively in negotiation/closing.
Retail/Wholesale Management experienced
Extensive experience as a Warranty Administrator
Long-term experience with varied and diverse customer base.
Capable, take-charge attitude.
Keeping up-to-date with vehicle service trends
Strong ability to meet customer concerns, educating consumer with need
to maintain service intervals for best possible vehicle operation.
Strong salesmanship ability by addressing objections with exceedingly
positive results.
CSI indexes have always been top percentile.
WORK EXPERIENCE:
Asheboro Honda
presently employed by
Honda of Concord (May 2011 - April 2012) Service Manager
7650 Bruton Smith Blvd
Concord, NC 28026
Battleground Kia (9-1-2010 - May 2011) Service Manager
2928 Battleground Ave
Greensboro, NC 27408
Knight Creations Jewelry Inc. (01/01/2001 - 09/01/2010) - Sales Manager
Greensboro, North Carolina United States
Supervisor: Carolyn Knight - 336-***-****; Contact: Yes
Hours per week: 50
Duties: Ordering wholesale jewelry findings, diamonds and
semi-precious stones, custom jewelry
sales, customer service, retention and follow up of customer base.
Diamond wholesale
and retail sales. Development of Wholesale to Retail pricing matrix
for increased profitability
Knight Creations Inc. dba Backstretch Motorsports (11/10/2001 -
Present) - Editor/Owner
Greensboro, North Carolina United States
Supervisor: Self - 336-***-****; Contact: Yes
Hours per week: 50
Duties: Journalist, gathering information, confirming information,
interviewing participants
in motorsports, gathering and editing accompanying photography and
graphics, meeting
deadlines for publication.
Parks Chevrolet (11/12/2000 - 11/12/2002) - Service Advisor
Kernersville, North Carolina United States
Supervisor: Jim Dooley - 336-***-****; Contact: Yes
Hours per week: 45
Duties: Meet and greet customers, generate work orders, set service
appointments, work as liaison between repair technician and customer
with service
repair diagnosis and estimate to fix problems, (parts and labor costs)
get permission to complete repairs. Follow up with progress of work
and at delivery of vehicle to customer.
Chevrolet Service Advisor Certified
Bob Dunn Jaguar (12/1/1998 - 11/12/2001) - Service Manager
Wendover Drive
Greensboro, NC
Hours per week: 45
Duties: Meet and greet customers, generate work orders, set service
appointments, work as liaison between repair technician and customer
with service
repair diagnosis. Scheduling employee hours, estimate to fix problems,
(parts and labor costs) Follow up with progress of work and at
delivery of vehicle to customer.
Jaguar Guild Certified
Gerry Wood Auto Center (01/01/1993- 06/30/1998) - Service Manager
Salisbury, North Carolina United States
Supervisor: Brad Wood - 800-***-****; Contact: Yes
Hours per week: 45
Duties: Generate work orders for consumer auto repair, meet and greet
new customers, building customer base and retention of same. Processing warranty
claims, dispatching work to technicians and scheduling hours. Meeting
customer concerns with cooperation of corporate service representative
FPS Engineering (1981 - 1993) - Construction Project Coordinator: On-Site
Greensboro, NC
Supervisor: William Russell, PE
Duties:On-site supervision of contracted construction activities by
plans and contract specifications, review of materials used in
construction for contract compliance by specification. Estimating
economic factors required for project completion. Record daily log
reports of construction activities, preparing monthly pay requests and
submitting same for contractor compensation. On-site safety and OSHA
Competent person for construction activities
Other Pertinent Career Information, Job Title Specific
ASE Service Advisor course completed
Chrysler - training in Service Admin.
Kia- Service Advisor training/ Service Manager Training courses.
Chevrolet - Service Writer core training courses
Jaguar - Service Guild trained
Advance Auto Inc.(1976-1981)
Parts Manager
Hours per week: 45
Duties: Ordering automotive parts and accessories for retail/wholesale
resale, Estimating parts required by technician for repair order
completion, Scheduling employee hours, retaining and building customer
base, controlling and maintaining inventory, preparing sale/cost
reports for supervisors.
EDUCATION:
College/University
The College at Davidson
Davidson, NC
B.A. English
University of North Carolina at Charlotte
Post Graduate Certification in Mechanical Engineering
ADDITIONAL INFORMATION:
Additional Education - Inventory Control Specialist (01/01/1982)
10 hrs credited
Maintaining inventory for retail sales, Wholesale buying and
selling.Stocking requirements and warranty procedures. Inventory
economics.
Specialized Education - Employee Management (01/01/1977)
Dealing with the difficult employee, hiring and training new employees.
Specialized Education:
OSHA Hazardous Materials Handling
Other information: Computer proficient in most all Automotive software
applications including Reynolds and Reynolds and ADP
I certify that, to the best of my knowledge and belief, all of the
information on and attached to this Resume is true, correct, complete
and made in good faith. I
understand that false or fraudulent information on or attached to this
Resume may be grounds for not hiring me or for firing me after I begin
work, and may be punishable
by fine or imprisonment. I understand that any information I give may
be investigated.
Contact this candidate