Customer Service High School
Resume:
Jessica Baylock
Reading Pa. ****4
**********@*****.***
Objective: Highly motivated person looking to secure an opportunity within a company to utilize my outstanding customer service skills, friendly personality, and exceptional organizational skills to the benefit of the company.
11/14/2011-Current First Energy
• Customer service representative
• Start/end service for customers
• Help customers with their bills
• Direct customers to the correct department in which they would need help
• Notify the system when there is an outage when a customer calls in to reports it
• Help customers get the proper assistance need from their electric service
4/2009-7/ 2011 Reading Hospital and Medical Center Reading, PA
• Assist visitors in the right direction when lost.
• Greet patients and assist them in making meal selections.
• Adjust to the complaints of patients.
• Assist nursing staff with patient cleaning requests.
• Train new employees.
• Complete assigned cleaning duties.
4/2006-1/2008 Contemporary Personnel, PA
• 2nd and 3rd shift supervisor.
• Used Outlook to email corporate when more temps were needed.
• Resolved issues for the client as needed with temps.
• Used excel for scheduling and attendance for temps.
• Enter the plant to do my rounds making sure the temps were in the correct stations.
• Let go of temps when the plant no longer needed their business.
• Used Microsoft office to make power points and word document for employees.
6/2004-7/2006 Arby’s Reading, PA
• Worked as a cashier.
• Greet customers and assist them with their orders.
• Trained new employees.
• Adjust to the complaints of customers.
• Opened and closed the store.
Education: 2002-2006 Governor Mifflin Senior High School Wyomissing, PA
• High school diploma
8/2006-Current Reading Area Community College Reading, PA
• Completed courses in math, writing, psychology, criminal justice, humanities, and sociology.
• Dean’s list for two consecutive semesters
References: Available upon request
Contact this candidate