Customer Service Representative
Resume:
Stacie M. Ash
Kirtland, OH *4094
********@*****.***
OBJECTIVE
A full-time career-based position
SKILLS
Computer
Extremely competent and familiar with computers and programs such as word, excel, and power point.
I am capable of multi-tasking and using multiple windows at once to better assist customers.
Comfortable using the internet to use as a tool for information.
Organization
Always keep a list of tasks to do for the upcoming day, and reminders.
Meet due dates and deadlines.
Punctual and always on time.
EDUCATION
Cleveland State University, Cleveland,Ohio (2011-Current)
Bachelor Degree of Business Administration 3.5 GPA
Lakeland Community College, Kirtland, Ohio (2004-2008)
Associate of Applied Business Degree, Marketing, 3.50 GPA
Graduated in Spring 2008.
WORK EXPERIENCE
Administrative/Receptionist, November 2011-Current
De Nora Tech, Concord, Ohio
Answered phones and set appointments for engineers. Also set up paperless storage of files. Scanned documents and set up drive on computer for internal access.
Customer Service Representative/Data Entry Specialist, March 2009-November 2010
Crestwood Management, Beachwood, Ohio
I took 210 inbound and made 350 outbound calls for several different companies. I gave out information for customers about their healthcare benefits. As well as take orders for products and explain rules and stipulations for contracts. Also took orders and transfered calls to appropriate departments.
Guest Service Agent, April 2008-August 2008
Comfort Inn, Mentor, Ohio
Made reservations and checked-in guests along with complying with guest’s wishes. Also cashiered and handled all customer wishes and managed customer complaints and concerns about their bills using profit manager.
Hostess, June 2006-December 2007
Don Pablos, Willoughby, Ohio
Prepare schedules and seating arrangements and assignments. Greet and outfit attentive customer service.
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