HR Professional with background in Training, and Administrative Suppor

NATALIE BRYAN, SPHR

 321-***-**** *******.******.*****@*****.***

OBJECTIVE

To obtain a position within an organization that values teamwork, ethical practices, and diversity. My ideal position is one within which I will be maximumly utilized for my experience, education, skills, & abilities. It will allow me the freedom to improve processes and procedures of my department, to facilitate the efficiency of all job-related operations, and to align my department with organizational goals. This position will afford me the opportunities to exercise my charismatic leadership skills, act as a liaison between staff and upper management, and make a palpable difference in day-to-day operations, while bringing value to the organization as a whole.

EDUCATION, CERTIFICATION & AFFILIATION

ROLLINS COLLEGE — Winter Park, FL

Master of Science (MS) in Human Resources

Expected Graduation Date May 2010

ROLLINS COLLEGE — Winter Park, FL

Bachelor of Arts (BA) in Psychology (Cum laude), 2007

Concentration: Industrial/Organizational Behavior

HR Certification:

 SPHR (Senior Professional in Human Resources, 2009)

Affiliations:

 Society for Human Resource Management (SHRM)

 Membership Chair, AT&T Community Network Orlando Chapter

 Professional Website: http://www.linkedin.com/in/nataliebryan

KNOWLEDGE, SKILLS & ABILITIES

• Create and maintain (daily, weekly, monthly or annual) reports for tracking business success and abnormalities. Highly proficient with personal computer, internet, and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Project). Also, adept with specialized systems such as KRONOS, INTERVAL software, RIGHT FAX, ADOBE, CENTERVU, CRYSTAL REPORTS, CRM KNOWLEDGE TOOLS, SPICER, PEOPLESOFT.

• Maintain records on more than 10,000 employees, consisting of employee reservation eligibility, reservation history, and respond to all employee inquiries regarding pending, existing, or eligibility based on tenure and performance standing.

• Extensive background in training (entry level to upper management employees) including 10 years experience creating and mobilizing department-wide and company-wide training programs. 2 years in telephony/engineering field, 10 years in the field of hospitality, and over 12 years in customer-service related industries.

• Experience with coaching and supervising up to 10 employees. Charismatic management style with an emphasis on trust-worthiness, team-building, constant learning, and principle-centered leadership.

• Creation and implementation of new-hire orientation, program kick-offs, and Diversity training (entry level to management level).

• Excellent professional communicative skills to maintain positive relations with upper management, staff, and external customers during high-volume, fast-paced operations. Able to thrive in high-pressure.

• Superior writing, speaking, interpersonal, and analytical skills.

• Effective and timely problem-solving for unusual or complex situations.

• Extensive background in business/client acquisition and retention including marketing, promotions, sales, customer-service implementation & operations, and cost control.

• Highly experienced with business-to-business, wholesale and internet company relationships, proper handling of currency and financial transactions, as well as prompt discrepancy resolution.

• High-performance employee: Anticipatory management and management support, sharp business acumen, high level of professionalism, and thorough in all matters.

• Versed in HR operations, related policies and employment law compliance (including, but not limited to FMLA, ADEA, ADAAA, EEO, & OSHA), recruitment, selection & hiring, compensation and company-employee relations.

• Strategic partner approach to human resources issues, and adept at project management, and program analysis for reliability, validity, and alignment with objectives.

PROFESSIONAL ACCOMPLISHMENTS

 Created and maintained an entire training infrastructure for rental reservations department which consisted of customer service, basic and advanced computer skills, vestibule training, role-play, demonstration, and side-by-side instruction.

 Assisted in the creation of a rental reservations department for Westgate Resorts from the ground up. This is now a multi-million dollar department, which encompasses over 30 employees, and 4 managers, 3 directors, and a Vice President.

 Assisted in creating an HR department groundwork for a small real estate firm to bring them into full compliance with employment law.

 Assisted in creating a set of rules, policies, and procedures to enable the company to maintain compliance with governmental standards.

 Delivered diversity training to over 250 AT&T employees.

PROFESSIONAL EXPERIENCE

Trainer/AUX Supervisor, Central Florida Investments, Ocoee (Sept 2000 – Jan 2009)

Contact: Susie Smeriglio, Director of Rental Reservations, 407-***-****

Facilities Assignment Specialist, AT&T, Orlando (Jan 2008- Sept 2009)

Contact: Dawn Brandenburg, 407-***-****

Additional HR Consulting Reference

Priority Investments, Orlando

Contact: Sterle Scott, 407-***-****

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