Software Training

Deborah Ann Bevan

**** ********** *****, ****** ******, VA 23875

804-***-**** (h)

*********@*****.***

Debbie has over twenty years as a Business Process and Database Analyst and Technical Writer and has strong documentation skills in the IT industry working for the Federal Department of Transportation (DOT), Bureau of Alcohol, Tobacco, Firearms & Explosive (ATF), and the Federal Deposit Insurance Corporation (FDIC). She used her analytical skills to work with her clients to develop the business goals and processes they had into well defined and verifiable requirements that were testable once the business process and/or the software was developed from the client needs. She was involved in diagramming various database systems from inception or once enhancements were made to existing applications that entailed updating the flow of information gathered by the product. She was involved in developing or updating Entity Relationship Diagrams that had a corresponding Data Store, created in a Sub-Function shown within the Data Flow Diagrams, and all entities are referenced by at least once by a Sub-Function. Verification of create, update, and reference, was provided through a matrix of all Entities, Data Stores, Sub-Function Creates, Updates, and References within the system, that was illustrated in the Data Flow Diagrams. Each arrow shown in the diagrams was a corresponding entry in the Create, Update, and Reference matrix. She oversaw all documentation specific to the HEAT system as well as was tasked with reviewing and rewriting the SDLC documentation for the ATF IT software for numerous projects and heavily involved in the IT division’s review and overall of the SDLC process and documentation to a System Life Cycle (SLC) process and the accompanying documentation for all the ATF division’s software and processes. Debbie also has extensive experience with Crystal Reports. She has worked in Helpdesk, Support, Analyst and System Administrator roles. She has strong HEAT experience and has worked as a member of the HEAT Team where she was responsible for day-to-day operation and maintenance of the Help Desk and project tracking system. At the Department of Transportation/Federal Motor Carriers Safety Administration, she was responsible for the development of the HEAT trouble ticket and asset management system. Debbie maintained an email account for the HEAT system and checked it daily for requests and issues that needed worked on. She was responsible for daily, weekly and monthly reports that were generated and distributed from information in the HEAT system. Debbie is available to start a new assignment immediately.

HIGHLIGHTS OF SKILLS AND QUALIFICATIONS

Ability to gather information from business rules and processes

Ability to create and/or update Flowcharts and Data Flow Diagrams

Ability to perform gap analysis

Ability to interpret gathered requirements into traceable testing cases

Ability to lead as well as work with a team to provide software solutions

Ability to create and perform IV&V tests on a process or software

Ability to develop trends and reports from processes, tests, and data

Ability to create training curriculums and train users on the material

Ability to manage data within databases via the use of data modeling

Business Processes CC Mail / STDP Computer Software Trainer

Crystal Reports Database Management DreamWeaver Software

HEAT for Windows IVV Testing LAN

Mercury Suite Software Microsoft Access Microsoft Excel

Microsoft Power Point Microsoft Project Microsoft Word

Oracle / DBase 4/ WatCom Programmer Project Management

Quality Assurance Analyst Research Analyst Software Development

System Administrator Team Leader Technical Writer

Visual Basic.Net Web Content Management XML development

Community Liaison Legislative Aide Training Coordinator

PROFESSIONAL EXPERIENCE

Bureau of Alcohol, Tobacco, Firearms & Explosives, Washington, DC

System Administrator June 2009 - September 2009

• Tasked with reviewing and updating the training guides for the Financial Systems Branch of ATF.

• Assisted in the maintenance of the Business Objects universes and databases that the section utilized.

• Responsible for reviewing, updating and creating training guides from existing materials. Responsible for testing the accuracy of the instructions and streamlining the procedures where possible.

• Responsible for maintaining contact with the subject matter experts to receive their feedback on the updated materials.

Department of the Navy, Washington, DC

Regression Tester January 2009 - February 2009

• Responsible for regression testing the latest version of software for the Navy's legal division. Responsible for testing the training CD material for accuracy and clarity.

• Checked emails to receive assignments and plan daily testing activities.

• Recorded and reported the results on a daily basis.

Bureau of Alcohol, Tobacco, Firearms & Explosives, Washington, DC

Technical Writer December 2004 - December 2008

• Oversaw the maintenance of the branch's webpage. Member of the Database Management Team and scheduled all meetings, took minutes and distributed them to all attendees.

• Worked with various teams on testing software and documentation as an IVV tester.

• Responsible for creating new weblinks and updating the web page on a weekly basis.

• Responsible for all meeting minutes for several groups and the posting of the minutes.

• Worked to create, modify and review test cases for IVV testing.

• Responded to email requests for assistance on various team issues.

• Worked on creation or updating of web pages

• Researched requirements and provided analysis for each project

• Documented the functions of the tracking software for users at the agency.

• Created baseline template documentation for the System Life Cycle process

• Created teaching plans for, scheduled and held monthly training session.

• Scheduled special training classes and brown-bag seminars as requested.

Department of Transportation/Federal Motor Carriers Safety Administration, Washington

HEAT Database Administrator/Technical Writer/Analyst March 2004 – September 2004

• As a member of the HEAT Team, was responsible for the day-to-day operation and maintenance of the Alcohol, Tobacco and Firearms Help Desk and agency project tracking system.

• Responsible for the development of the HEAT trouble ticket and asset management system.

• Developed new software screens. Developed reports for divisions based on data in the HEAT system.

• Responsible for all training and documentation specific to the ATF HEAT system.

• Maintained an email account for the HEAT system and checked it daily for requests and issues that needed worked on. Responsible for daily, weekly and monthly reports that were generated and distributed from information in the system.

• Documented the functions of the tracking software for users at the agency.

• Created teaching plans for, scheduled and held monthly training session.

• Scheduled special training classes and brown-bag seminars as requested.

• Worked with non-help desk departments to develop tracking specifications and modified the system software to incorporate them when finalized.

• Met with numerous departments to clearly define requirements for system modifications and reports regularly.

Bureau of Alcohol, Tobacco, Firearms & Explosives, Washington, DC

HEAT Administrator April 2000 – March 2004

• Responsible for the development and maintenance of the HEAT system.

• Developed new software screens.

• Developed reports for divisions based on data in the HEAT system.

• Responsible for all training and documentation specific to the ATF HEAT system.

• Maintained an email account for the HEAT system and checked it daily for requests and issues that needed worked on.

• Responsible for daily, weekly and monthly reports that were generated and distributed from information in the system.

Bureau of Alcohol, Tobacco, Firearms & Explosives, Washington, DC

HEAT Database Administrator July 1999 - March 2000

• As a member of the HEAT Team, was responsible for day-to-day operation and maintenance of the Alcohol, Tobacco and Firearms Help Desk and agency project tracking system

• Documented the functions of the tracking software for users at the agency.

• Created teaching plans for, scheduled and held monthly training session.

• Scheduled special training classes and brown-bag seminars as requested.

• Worked with non-help desk departments to develop tracking specifications and modified the system software to incorporate them when finalized.

• Met with numerous departments to clearly define requirements for system modifications and reports regularly.

Federal Deposit Insurance Corporation (FDIC), Washington, DC

Examiner Help Desk Manager August 1996 – July 1999

• Responsible for the daily operations of the Examiner Help Desk, servicing multiple programs designed for the Federal Deposit Insurance Corporation (FDIC).

• Developed and updated all operational materials used by the specialized software developed for the FDIC

• Supervised nine staff members who answered incoming telephone and email inquiries.

• Responsible for reviewing, interviewing and recommending new hires for help desk positions, planning, oversight and training of new employees and annual personnel reviews of all help desk staff.

• Facilitated staff training for new software, for both helpdesk staff and FDIC staff.

• Created printed documentation and online support files for system users.

• Developed and maintained the Helpdesk Knowledge Database.

EDUCATION

Bachelors Degree Political Science - Indiana University of Pennsylvania

Professional/Technical Organization and Association Memberships:

Charter Member, Herndon Community Association Coalition, 2001 to 2003

Member, Community Association Institute, Washington Metropolitan Chapter since 1994

Member, Kensington’s Who’s Who, 1998-1999 Editions

Election Officer (Assistant Chief and Chief), Virginia Board of Elections 1992 to Present

President, Board of Directors, Crestview Homeowners Association, Herndon, VA 1994 to 2003

Member, National Association of Female Executives, 1994 to 2009

Federal Government Experience:

ATF (contractor 2004 - 2009)

FMCSA (contractor 2004)

ATF (contractor 1999 – 2004)

FDIC (contractor 1996 – 1999)

Computer Software Experience:

Macromedia Dreamweaver web maintenance tool. HEAT for Windows software (All modules) starting with version 3.1 through 7; Seagate Crystal Reports from version 4.0 through 10. Other software that Ms Bevan has experience in are Paradox - DOS ver.; CC: Mail 2.0; LANMAN, LANMAN.DOS; DOS versions 3.1, 4.0, 5.0. Ms. Bevan is also experienced in the programming software:

MS Office Suite products (Word, Access, Outlook, Excel, Project); Macromedia Dreamweaver web experienced in the programming software: COBOL, FORTRAN IV, RPG II, Basic; Digital Word Processing. Expert in custom software developed for the FDIC project - ALERT 2.01, SHARP 1.04, ACES-DCM, GENESYS, IRRSA, and Ebanking; maintenance tool, Plum tree’s Portlet creation tool.

Security Clearance

Staff Level for Senate office issued by Capital Hill Police 1986 to 1989

Entry Level, Senate Computer Center issued by Capital Hill Police 1989 to 1995

Secret, SRA Corporation 1995 to 1996

FDIC Staff Level clearance 1996 to 1999

ATF Contractor Security Clearance 1999 to 2004

FMSCA (DOT) Contractor Security Clearance 2004

ATF Contractor Security Clearance 2004 to 2009

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