Customer Service Administrative Assistant
Resume:
Kimberly McWilliams
Romulus, MI *****
*******@*******.***
CAREER SUMMARY
Administrative Assistant/Accounts Payables
Kalitta Air, LLC, Ypsilanti, MI
April 2002 – June 2010
Office support and liaison within the office staff. Operated all office equipment, filing, and faxing, copying, emails, answering phones and sorting mail. Responsible for all lodging, catering, transportation, shipping and freight and utility accounts for the company. Provided customer service in a timely manner for all phone calls, emails & questions from vendors and other employees. Resolved and researched reconciliations for refunded/returned checks. Team player with management working on special projects and reaching the deadlines required. Responsible for invoicing data, to ensure the data was entered, posted and coded in the system correctly and maintaining the documentation. Reconciled vendor accounts and processed purchase orders. Resolved accounting issues and responsible for maintaining three different company credit card accounts with approximately 450 cards issued to employees.
Administrative Assistant
A-1 Michigan Services, Inc., Ypsilanti, MI
September 1998-March 2002
Employed by family’s small construction business. Managing most administrative aspects of the business, estimates, invoicing, scheduling appointments and payroll. Accounting responsibilities, A/R A/P, and data entry. Preparing reports, typing and communicating with customers and public relations. Utilized Word and Excel.
Aviation Safety Technician
Federal Aviation Administration, Belleville, MI
September 1993-September 1998
Duties were maintaining the 4040 airmen program updated in the computer system and on paper. Knowledge of the Federal Aviation Regulations and Operations Specifications (which I updated daily). Assisting customers at the front desk, re-issuing pilot and mechanic certificates and ensuring the documents was completed correctly.
Participated in several NASIP’s as the administrative assistant for the team. Educated in many aspects of the industry by taking courses related to the position at the Aeronautical Center in Oklahoma City, Ok. Trained new hires that were the ‘Aviation Safety Assistants’ in all aspects of the job, safety and policies and procedures. Assisted on investigations of small aircraft accidents and assembled accident / incident reports. Supported the office, answering phones, emails, typing reports and assisting in other departments as needed.
Title Clerk
Charlotte County Tax Collector, Englewood, FL
September 1992 – April 1993
Responsibilities included answering telephones, preparing daily reports, typing, faxing, copying and filing. Provided customer service and daily interaction assisting the public. Resolved issue, assisting the State of Florida employees on a daily basis and gained the trust of employees and others. Issued auto & watercraft titles, renewed license plates and collected real estate taxes.
Aviation Safety Assistant
Federal Aviation Administration, Belleville, MI
August 1989 – September 1992
Duties included working with all office equipment: answering telephones, typing, filing, copying, faxing, entering confidential data and handling the front desk. Handled informative information, issues, learned quickly so as to be able to answer questions and troubleshoot as needed. Entered payroll bi-weekly, using the weekly computer software and entered manually. Conducted payroll audits, updated operations specifications, prepared aircraft accident & incident reports and other reports.
EDUCATIION
Romulus Senior High School, Romulus, MI - Diploma
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