Human Resources Customer Service

John Alexander

**** ******** *****, *********, ** 28216

972-***-**** / *******.**@*****.***

SUMMARY OF QUALIFICATIONS

Demonstrated achiever with exceptional knowledge of Human Capital seeking relocation opportunities within Charlotte.

PROFESSIONAL EXPERIENCE

Enterprise Rent-A-Car, Plano, TX

Driver (Part-time), 4/2010 – present

Provide exemplary customer service to both internal and external customers.

Transport vehicles throughout Branch locations.

Pick-up and drop off 15-20 customers daily to designated destinations.

Impact Branch monthly ESQI rating.

Process Delivery Systems (PDS), Dallas, TX

Human Resources Consultant (Contract), 8/2010 – 9/2011

Developed and implemented HR policies & procedures in start-up process improvement company.

Ensured company compliance with federal, state and local employment laws.

Participated with Leadership Team in evaluating staffing needs as it relates to business plan.

Projected and developed timelines and strategies for implementing improvement opportunities.

Conducted job analysis and created job descriptions for current and anticipated labor needs.

Assisted clients in HRIS module development.

Devised Talent Acquisition plan to attract applicants for future growth.

Keys Fitness Products L.P., Garland, TX

Human Resources Manager, 4/2002 – 12/2008

Created and managed HR functions in multi-site Warehouse/Distribution, Call Center and Manufacturing company.

Assisted with organizational development and aligned HR goals to company business plan.

Developed and implemented company policies & procedures.

Conducted full-cycle recruiting for all job openings.

Contracted with multiple job boards and temporary agencies to fill open positions.

Performed all on-boarding duties of new hires.

Processed (ADP) payroll for 200 employees.

Maintained up-to-date employee data in (ADP) HRMS.

Devised queries and ran reports to assist in analysis of employee data (i.e. head count, retention, benefits contributions, etc.).

Developed cost savings tool by hiring “best qualified” candidates therefore, reducing training dollars and frequencies.

Increased retention rate by 50% across departments.

Reduced workers’ compensation claims by 75% by implementing Safety program.

Managed any and all employee relations issues.

Coached front-line management in learning and developing soft skills.

Handled all unemployment and workers’ compensation claims.

Administered benefit plans (401K, health, life, and dental) and counseled employees on benefit options.

Performed annual self-audits of all HR reporting.

Devised lock out/tag out procedures and maintained OSHA 900 logs.

Managed and assisted in promotion and performance appraisals.

Developed and updated quarterly company newsletter.

Ion Bond, Inc., Duncanville, TX

Human Resources Generalist, 5/2001 –2/ 2002

Worked directly with Director of Human Resources of this mid-size, world leader in surface enhancement.

Managed Multi-State biweekly (CERIDIAN) payroll for 300 employees in non-union plant.

Screened over 200 resumes per job posting.

Conducted 10-15 telephone screenings per job opening.

Utilized job boards to fill 25% of open jobs.

Administered health and welfare plans.

Handled all Employee Relations.

Created queries and ran reports from HRIS and Payroll systems.

Prepared company’s IRS 5500 and EEO-1 Report.

Represented company in Unemployment Hearings.

Processed Monthly 401 (k) Contributions and Life Insurance Premiums in excess of $500k per month.

Trained in ISO 9001 techniques and procedures.

Managed Employee Recognition and Service Award Programs.

Performed all exit interviews.

Assisted with shut down of plant operations.

Will’s Lawn Care, Little Rock, AR

Human Resources Contractor, 6/2000 – 4/2001

Administered staffing needs (Recruiting, Reference checks, and Interviewing).

Recruited heavily for hourly employees.

Hired 3-4 employees per week.

Coordinated New Hire Orientation, Training, and Safety.

Managed and processed weekly payroll for 25 employees.

Processed employee change of status and termination paperwork.

Excel Corporation, Plainview, TX

Supervisor-In-Training, 8/1999 – 5/2000

Supervised 30 employees in Unionized Plant to ensure productivity goals were met.

Floated to various departments (i.e. fabrication, slaughter, QC, etc.).

Worked alongside USDA officials, adhering to all government product regulations.

Improved productivity by 30% in Hamburger Department.

Performed Special Projects.

Enforced HACCP, GMP’s, SSOP’s, and OSHA policies and procedures.

Maintained and updated OSHA 900 Logs.

Tracked employee attendance, hours worked, tardies, and time off.

Administered Behavior Based Safety Practices, Sexual Harassment Policy &Procedures, and Lock Out/Tag Out.

Trained in Leadership Development.

Met with Union Stewards to address any corrective action.

Cross trained in HR Management and obtained knowledge in Grievance and Arbitration methods.

Served as hiring representative for company at local workforce commission.

EDUCATION AND CERTIFICATIONS

University of Alabama-Birmingham, Birmingham, AL

Bachelor of Science, Behavioral Sciences, 1998

University of Tennessee, Knoxville, TN

Transfer (60 credit hours), 1993-1995

University of Texas-Dallas, Frisco, TX

Senior Professional in Human Resources Certification Training, 2010

Dallas HR SHRM Chapter, Dallas, TX

Senior Professional in Human Resources Certification Training, 2008

Senior Professional in Human Resources Certification (Pending)

TECHNICAL SKILLS

Word, Excel, PowerPoint, Outlook, Photoshop, HRIS (PeopleSoft, ABRA Suite, CERIDIAN, JD Edwards AS400), Payroll (ADP, CERIDIAN, Kronos, Accupay)

VOLUNTEER EXPERIENCE

Community Services, Inc. 2007 – Present

City of Dallas Mayor’s Back to School Fair 2006

American Red Cross Hurricane Katrina Relief 2005

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