Manager Customer Service
Resume:
Employment History
Accounting II, PBA Health, Kansas City, MO
• Accounts Payable full cycle – high volume of invoices
• Account Receivable –invoicing Credit and collections
• Cash Handling, Deposit and application to accounts
• Credit Card and Ach Processing.
• Payroll– Pay data & ADP – 3 years at PBA
• Inventory Control – Created physical inventory procedures.
Promoted to Assistant Manager then to Accounting Manager in2002
• Maintained Chart of Accounts and sub accounts by cost center.
• Bank Reconciliations for operating, investments and financing accounts.
• Responsible for month end closings using accrual based accounting.
• Produced monthly cash flow, income, and balance sheet statements.
• Variance analysis on cost of goods and revenue streams.
• Developed internal inventory control procedures.
• Supervised daily accounting functions as A/P, A/R, credit, and collections.
• Primary contact to external auditing firm House, Park, and Dobratz
• Prepared Capital Project, purchase of a building deposed old assets and created tagging system for new capital expenditures.
• Reconciled cash and expenditures with property management group Jury & Associates.
• Fixed Assets for mid-size company while identifying assets qualifying for IRS section 179.
• Prepaid Schedules annual amortizations.
• Forecast Quarterly Income Tax.
• Issued 1099’s for stocks, dividends and misc.
• Prepared Sales & Use Tax Returns monthly and quarterly for various states
• Maintained accounting filing system according to retention policies
1998-1999 Western Adhesives, Inc., Kansas City, MO,
Accounting Assistant/Production Scheduler,
• Accounts payable full cycle
• Accounts receivables
• Cash Application and Daily Deposits Collections
• Inventory Control
• Performed weekly payroll functions via Kronos time keeping software.
• Payroll vacation relief
• Promoted to Production Scheduler.
• Measured raw inventory levels for order fulfillment demands by product type.
• Performed Inventories for finished goods and raw materials.
• Scheduled machines for production of various grades of adhesives based on finished goods inventory and order fulfillment requirements.
1988- 1997
Pasadena Tx.
Inventory Cost Accountant, Simpson Paper Company, August
• Maintained accurate inventories for all stages in the paper manufacturing process.
• Coordinated physical inventory internal control process flows.
• Accounting paired with Production Control personnel to inventory onsite and offsite consignment warehouses.
• Reported to Paper Mill management productions of the yields plus efficiencies for 3 paper machines.
• Maintained WIP inventory for each section of a paper machine
• Leader in educating cost accounting personnel new module on AS400 system for on line data entry.
System Attributes:
• Microsoft Office 2003 and 2007, started using Micro Office 2010
• Operating System Windows XP, Vista, and Windows 7
• Platinum for Windows
• Great Plains
• Solomon ERP Accounting System
• FRX financial reporting software - Cash Flow, Balance Sheet, Income Statement
• Asset Keeper – Fixed Asset Software
• Kronos – Time Keeping Software
• AS400
• Mas90
• Sage software on line training.
• Pay data Sure Payroll & ADP payroll software
• Quick Books
• Auto Dealership software
• Micro Cash software - ACH
• Bank of America direct – ACH
• 10Key by touch
Professional Attributes:
• Stanford Who’s Who Publication
• Company Oriented
• GAAP accounting principals
• Sarbanes Oxley internal controls
• Self-directed
• Detail oriented
• Problem Solving
• Works Smarter not Harder
• Ability to multi task
• Excellent oral and written communication skills
• Team Building
Education
• High School Diploma, Jesse H. Jones High School, Houston, Texas.
• Business course work, Lee College, San Jacinto College, Baytown, Texas.
• Currently pursuing the American Online University Enrollment process
Continued Education Certificates - Missouri
• Excelling in Management Seminars
• Professional Communication Skills
• Sales & Use Tax seminars
• Myer Briggs Training for Success
• Team certificate for cost savings.
• Excelling in Management Seminars
• Professional Communication Skills
• Sales & Use Tax seminars
• Microsoft Office CE’s
Professional References:
Kevin Lyle –Accounting Manager at Simpson Paper Company
Controller - Northwest Timberlands Division at Green Diamond Resource Company
Work Phone: 360-***-****
Email: *****@************.***
Details of the Recommendation: "At the time I worked with Susan, I was the Accounting Manager for Simpson Pasadena Paper Company. She worked for me directly. Susan was one of two key people in the finance group at SPPC that I leaned on heavily because of her knowledge background and her ability to problem solve quickly in a high pressure business environment. I depended on her frequently to direct the work of others. Susan is dedicated with a great attitude and has the ability to work with people at all levels of the organization to achieve desired results. She takes her work personally but also likes to have fun. Great employee!"
Waymond Wright, Inventory Control Manager at Simpson Paper Co.
Warehouse Manager, European Imports LLD (colleague)
Phone: 972-***-****
Email: **********@*****.***
Managed you indirectly
“I worked with Susan at Simpson Paper for 8 years. I was the Inventory Control manager at the time and we worked on several projects and inventories together. Susan was smart, conscientious, reliable and very dependable. She was a self-starter, quick learner, and required very little supervision. In my experience with her, I was able to give her responsibility for any project and have complete confidence that she would complete it successfully and on time.”
Barb Woeste,
Customer Service and Shipping Manager, Simpson Paper Company (colleague)
Controller
“AT THE TIME I WAS THE CONTROLLER AT THE PAPER MILL AND SUSAN WAS ONE OF MY COST ACCOUNTANTS. SHE WAS VERY RELIABLE, ASKED QUESTIONS, LEARNED QUICKLY, LIKED TO BE CHALLENGED WITH NEW TASKS. WAS ENGAGED TO LEARN MORE AND IMPROVE CONTRIBUTION TO COMPANY
Work Phone: 713-***-****
Email: *******@***********.***
Title: Financial Manager
Company: Overland Express Company
Timothy (Tim) Evans, quality manager, Simpson paper (colleague)
Email: *******.*.*****@****.***
Phone:
Worked directly with Susan
“Susan is an excellent worker. She always exceeded job expectations and always completed assignments above and beyond normal job requirements. I would recommend Susan for any job position that she is qualified for. Susan is an employee that will exceed your expectations and I trust that once she performs the task of the work you have for her to do you will agree with my assessment. If you need more information Susan can contact me and I will more than happy to answer any questions you may have about Susan’s ability.
Clark Balcom, Executive Vice President, Chief Operating Officer, PBA Health (colleague)
Managed you indirectly
“Susan is very dedicated, diligent and faithful. She is very attentive to detail and goes the extra mile to make sure critical initiatives get done on time with quality results.”
Phone: 816-***-****
Email: *****.******@*********.***
References upon request.
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